FAQ for Pet Sitters
$25 coupon offer for new customers
*How Can I Offer Repeat Weekly Bookings?
*How to Remove A Day in an RWB
*Setting Up Repeat Weekly Booking
*Which Services Can I Offer RWB?
A Pet Owner Missed the Review Window — What Should I Do?
About Mad Paws
Accessing Archived Conversations
Administering Basic First Aid For Pet Sitters
After The Booking, Can Owners Receive A Refund?
App Not Working?
Are Bookings Available for New Zealand Residents?
As A Sitter Can I Change My Pricing On Specific Dates?
As A Sitter Can I Edit The Booking Details?
Benefits Of Repeat Weekly Bookings
Best Practices For Managing Your Pet Sitting Business
Booking Rate: Key to Your Success As A Pet Sitter
Building Strong Relationships With Pet Owners
Building Trust With Pet Owners
Can a Pet Owner Pay Only $1 for a Booking?
Can I Archive A Booking Message / Conversation?
Can I Block A Pet Owner?
Can I Create A Booking For A Pet Owner from a Web Browser?
Can I Create a Booking For A Pet Owner Using The Mad Paws App?
Can I Do Pet Sitting And Pet Hosting For The Same Date?
Can I Earn Qantas Frequent Flyer Points With Mad Paws?
Can I Edit Or Add To An Existing Repeat Weekly Booking?
Can I Have 2 Dog Walking Bookings In A Day?
Can I Host More Than One Pet At A Time?
Can I Offer Friends, Family, or a Prospective Owner Mad Paws Credit?
Can I Offer My Services in Different Locations?
Can I Receive Payment For A Booking In Cash?
Can I Redeem Just Partial of My Mad Paws Balance?
Can I Remove Or Respond To A Review?
Can I Use My Sitter Balance to Pay for My Own Booking?
Can Offline Payments Affect My Pet Sitter Ranking?
Can Offline Payments Affect My Pet Sitter Ranking?
Checklist of a Good Pet Sitter Profile for Faster Approval
Common Pet Emergencies And How To Handle Them
Common Reasons For Application Delays
Completed Bookings: What You Need To Know
Completion Rate: What Is It & How To Increase It To Help Me?
Creating A Pet Sitting Profile That Stands Out
Creating A Safety Plan
Dangerous Dog Protocol
Do I Need To Get A Permit To Become A Pet Sitter?
Do I Need To Stay At The Pet Owner's Home?
Do I Still Need to Walk a Pet in Bad Weather?
Do You Accept WWC As Replacement To A Police Check?
Do You Offer Gift Cards?
Does Mad Paws Pay My Taxes?
Does Mad Paws Report Sitter Income to the ATO?
Does Mad Paws Report Sitter Income to the ATO?
Edit A Confirmed Booking
Emergencies and Mad Paws Guarantee
Emergency Procedures For Pet Sitters
Enhancing Trust and Confidence: The Importance of a Police Check for Pet Sitters
Enhancing Trust and Confidence: The Importance of a Police Check for Pet Sitters
Essential Communication Tips for Pet Sitters
Finding A Perfect Pet Sitter: A Guide for Pet Owners
Fraud Prevention Policy & Procedures
General
General Booking Guide
Guide In Accepting A Booking
Have a Question? Chat With Our Customer Service Team Today!
Heat Safety Guidelines
Help! What Do I Do If The Pet Runs Away?
Help, There's An Emergency! (Lost Pet)
Help, There's An Emergency! (Pet is Sick / Injured)
How Can I Download The Mobile App?
How Can I Ensure Compliance With Mad Paws Terms of Service?
How Can I Improve My Booking Performance
How Can I Promote My Pet Sitting Business?
How Can I See My Reviews?
How Can I Share My Sitter Profile?
How Can I Verify My Mobile Number And Email?
How Cancellations Affect Your Pet Sitter Profile
How Do Daily Rates Work?
How Do I Accept A Booking?
How Do I Add Seasonal Pricing Or A Holiday Surcharge To Specific Days?
How Do I Address Problems With Mobile Apps?
How Do I Become A Mad Paws Sitter?
How Do I Become A Mad Paws Sitter?
How Do I Change A One-off Booking To A Repeat Weekly Booking?
How Do I Change My Bank Or PayPal Details?
How Do I Change My Profile Availability In My Calendar?
How Do I Change My Services and Rates?
How Do I Connect My Mad Paws Account With My Facebook Account?
How Do I Edit The Price Of A Booking?
How do I File a Claim?
How Do I Get A Mad Paws Branded Flyer And Business Card?
How Do I Get Paid For A Booking?
How Do I Improve my Position in Mad Paws Search Results
How Do I Keep Pet Owners Happy While Looking After Their Pets?
How Do I Know If I'm being Scammed?
How Do I Know If This Pet Will Be A Good Fit In My Home?
How Do I Pay For A Booking?
How Do I Provide Feedback About A Pet To A Pet Owner?
How Do I Reduce the Number of Pets I Can Take in for Selected Days?
How Do I Remove My Services?
How Do I Reset My Mad Paws Account Password?
How Do I Update My Calendar?
How Do I Update My Mad Paws Calendar To Show That I'm Not Available For A Particular Service?
How Do I View My Current Bookings?
How Do Repeat Weekly Bookings Work?
How Do Seasonal Surcharges Work?
How Does Declining Bookings Affect Me?
How Does Mad Paws Verify Their Pet Sitters?
How Does My Pending Rate Impact My Ranking?
How Does Pending Bookings Affect Me?
How Does Repeat Performance Help A Sitter?
How Is Repeat Performance Calculated?
How is the Puppy Surcharge Calculated?
How Long Before A Booking Will Be Archived?
How Long Does a Mad Paws Guarantee Review Take?
How Long Does It Take For Mad Paws To Review And Approve My Profile?
How Long Is A Walk?
How Long Will I Have a Police Check Badge on My Profile?
How Many Hours Should I Be Pet Sitting For?
How Many Pets Can I Host At A Time?
How Much Is It to Get A Police Check?
How To Accept A Booking Request
How to Add A Day on an RWB (Pending and Approved Status Only)
How To Add Days To An Ongoing Booking
How To Add Photos To A Booking
How to Apply for a Police Check
How To Approve A Booking Request
How To Become A Mad Paws Pet Sitter
How to Book a Job
How To Cancel A Paid Booking On Mad Paws
How To Change My Email Address
How To Change My Location On Mad Paws
How To Change The Service Type?
How To Change Your Name On Your Pet Sitter Profile
How to Communicate with Pet Owners About Special Requests
How To Contact Support
How To Create A Pet Emergency Plan
How to Create an Option to Book Two House Visits in One Day?
How to Decline A Booking Request
How To Do A Successful Meet & Greet
How To Edit A Paid Booking?
How to Get a Police Check Badge?
How To Get Paid For A Booking
How To Give A Pet Owner A Discount For Their Booking
How To Handle Last-Minute Cancellations For Paid Bookings
How To Handle Negative Reviews On Mad Paws
How to Keep Pets Entertained Indoors
How To Leave A Review As A Pet Sitter
How to Manage Bookings with Anti-Social Pets
How To Manage Your Bookings Effectively
How To Manage Your Notifications And Account
How to Optimise My Mad Paws Profile
How To Provide Constructive Feedback On Pet Owners
How To Raise A Dispute With A Booking?
How To Reactivate A Pet Sitter Profile
How to Redeem my Mad Paws Balance
How To Remove Photos From Your Gallery
How to Request For A Testimonial
How To Resolve Issues With Photo Uploads
How to Review a Pet’s Profile Before Accepting a Booking
How To See All My Reviews
How to Set Competitive Pricing for My Services
How To Set For Repeat Clients Only
How To Set Start And Finish Times On Your Pet Sitting Service
How To Set Up Your Pet Sitting Rates
How To Set Your Cancellation Policy
How To Specify Service Areas
How To Speed Up The Sitter Application Process
How to Update Certifications and Qualifications on my Account
How To Update My Date Of Birth?
How To Update My Payment Details
How to Upload a Police Check on the Website
How to View a Pet Owner’s Emergency Contact
How To View The Booking Status
How to Withdraw The Funds from My Mad Paws Balance
How To Write A Review
How Will Repeat Performance Help Me?
I Am Not Getting Text Messages
I Am Unable to Redeem My Mad Paws Balance
I Cannot Access My Account
I Don't Have Any Reviews Yet, What Can I Do?
I Have A Complaint About The Owner Or Pet
I Still Have No Bookings
I Want A Flyer
I Want a Holiday Badge
I Want to Chat With A Live Agent
I Want To Delete Or Edit A Review
I Want To Pause My Profile
I Want To Purchase A Mad Paws T-Shirt
I Want To Unsubscribe Or Delete My Account
ID Requirements for Pet Sitters on Mad Paws
Important Information About Using PayPal Pay in 4 for Mad Paws Bookings
Increase My Serviceable Area
Is My Profile Active?
Is the Mad Paws Guarantee Insurance?
Is There An Age Requirement To Sign Up As A Pet Sitter?
Keeping Dogs Cool in Hot Weather: A Guide for Mad Paws Sitters
Mad Paws Cancellation Policy
Mad Paws Cancellations And Refund
Mad Paws Customer Survey Prize Draw – Terms & Conditions
Mad Paws Pet Sitter Policy on Adherence to Animal Welfare Laws
Mad Paws Reviews vs Testimonials
Mad Paws User Violations Policy : General Overview
Managing and Updating Your Personal Profile Information
Managing My Pet Sitter Profile
MP Referral Program - Terms & Conditions
MP Referral Program - Terms & Conditions
My Pet Sitter Application
My Police Check Badge is Not Showing in My Profile
My Sitter Profile Has Been Approved but Isn’t Visible
Offline Booking Notification Alert
Opt Me Out Transactional SMS
Owner Guide: How To Edit An Unpaid Booking?
Owner Guide: How To Update A Pet Profile?
Owner Guide: Post-Booking Confirmation
Owner Guide: What to Expect from Your Pet Sitter
PayPal Pay in 4: How It Works for Mad Paws Bookings
Pet Care Guidelines For Extended Stays
Pet Hosting: How To Prepare For An In-Home Pet Sitting Service
Pet Owner Guide: Finding The Perfect Pet Sitter
Pet Sitter Application Tracker
Pet Sitter Cancellations
Pet Sitter Profile Guidelines for Approval
Pet Sitting: Staying In Someone's Home
Pet-Proof Your Home During Pet Hosting – Inside And Outside
Possible Mad Paws Pet Owners Violations
Possible Mad Paws Pet Sitters Violations
Possible Pet Owner Violations
Possible Pet Sitter Violations
Post-Booking Guide
Pre-Booking Guide
Preparing For Your First Meet And Greet
Qantas Frequent Flyer & Mad Paws Partnership Update
Reducing The Risk When Pet Sitting
Repeat Business: Additional Tools To Help You And Your Clients
Repeat Weekly Bookings
Requesting A Medication Badge
Responding To A Booking Enquiry
Response Rate: What Is It & How To Increase It To Help Me?
Response Time: A Critical Factor In Securing Bookings
Response Time: What Is It & How Can It Help Me?
Seasonality Badges: How They Work And When They're Valid
Setting Discount For Bulk Booking
Sitter Guide: Why Accurate Pet Profiles Matter For Sitters
Sitter Profile - Family Profiles With Children Under 18
Tax Return Request For Pet Sitters
The Bookings Tab In Your App
The Funds Released To Me After The Booking Does Not Seem Right
The Importance Of Updated And Directly Linked Bank Or PayPal Details For Pet Sitters
The New Pet Profile: What You Need to Know?
The Pet Has Caused Damage to Property: What to Do?
Tick, Spider, & Snake Identification Cards
Tips for Assessing Pet Behaviour
Tips For Earning Positive Reviews
Tips For Handling Pet Behaviour Issues
Tips for Writing An Engaging Profile
Trial Stay or Trial Booking
Trust And Safety
Understanding Booking Cancellation Policies
Understanding Booking Status
Understanding Pet First Aid
Understanding Pet Owners’ Expectations
Understanding Sitter Payment
Understanding The 24-Hour Booking Period
Understanding The Booking Flow And Status
Understanding The Mad Paws Payment System
Understanding The Mad Paws Service Fee / Sitter Fee
Understanding Your Responsibilities As A Pet Sitter
Understanding Your Tax Obligations As A Pet Sitter On Mad Paws
Unsubscribing From Marketing Emails
Updating Your Calendar in the Mobile App
What Are Expected Of Me When I Do Pet Hosting?
What Are Promo Codes And How Do They Work?
What Are Repeat Weekly Bookings?
What Are Sitter Statistics?
What Are the Badges That I Can Apply For?
What Could Happen If You Take Offline Payments?
What Dates Are Available For The Holidays?
What Do I Do After The Booking Has Been Completed?
What Does 'Payment Processing' Mean?
What Does A Perfect Pet Sitter Profile Look Like?
What Does An Active Booking Mean?
What Does the Mad Paws Guarantee Cover for Pet Owners?
What Fees Or Commission Are Pet Sitters Charged?
What Happens After A Booking Finishes?
What Happens After My Pet Sitter Application Review?
What Happens If a Pet Runs Away While in the Pet Sitter's Care?
What If The Pet Owner Doesn’t Confirm?
What Information Does Mad Paws Share?
What is a Meet and Greet?
What Is A Meet And Greet?
What Is A Puppy Surcharge?
What Is A Seasonal Surcharge And How Do I Charge It?
What Is Extended Care And How Does It Work?
What Is Not Covered by the Mad Paws Guarantee?
What Is Repeat Customer Rate?
What Is The Mad Paws Cancellation And Refund Policy?
What is the Mad Paws Feedback Policy?
What Makes A Successful Pet Sitter?
What Other Documents Are Accepted to Get a Police Check Badge?
What Percentage Is The Pet Sitter Fee?
What Pet Sitters Need to Know About the Mad Paws Guarantee
What Prices Should I Charge For My Services?
What Services Can I Offer As A Pet Sitter?
What Should I Do If A Dog Is Not Settling?
What to Do About a Pet Owner’s Security Camera
What To Do During A Meet And Greet?
What to Do If a Pet Is Injured During a Booking
What to Do If a Pet Sitter is Bitten by a Pet During a Booking
What To Do If I Get A Bad Review?
What To Do If The Pet Owner Has Not Yet Picked Up the Pet?
What To Do If There Are Payment Issues
What To Expect During The Application Review Process
What's The Difference Between Pet Hosting And Pet Sitting?
When Can I Apply My Cancellation Policy
When Can I Expect My Mad Paws Account to Be Deleted?
When Can I Get Review?
When Does My Payment Show In My Balance
When Should I Conduct A Meet And Greet?
When Will The Seasonal Surcharge Be Applied?
Where Can I Find Helpful Information About Caring For Pets?
Where Can I Find the Meet and Greet Form?
Where Can I Find The Referral Link?
Where Can I See The Booking Messages?
Where Can I See The Reviews That Pet Owners Have Left For Me?
Where is Mad Paws HQ Located?
Where To Adjust The Booking When Applying A Discount?
Where to Find the Booking Number
Who Is Responsible For Supplies During My Booking?
Why Am I Not Showing on the List of Available Sitters in My Area?
Why Am I Unable To Log In?
Why Can’t I Find My Profile On The Website?
Why Can’t I Leave A Review for Owners?
Why Did My Seasonal Surcharge Not Apply?
Why Does Increasing Your Repeat Booking Rate Help You?
Why Is My Advertised Price Higher On The Website Than The Price I Set?
Why Is My Profile Not In The Search Results?
Why Is My Sitter Application Being Reviewed?
Will I Need To Pay Taxes For My Services And Do I Need An ABN?
Your Safety as a Mad Paws Sitter
FAQ for Pet Owners
$25 Coupon Offer for New Customers Sep / Aug 2026
A Quick Guide To Meet-And-Greet Sessions
About Mad Paws
Accessing Archived Conversations
Adding a Pet to an Existing Paid Booking
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Policy
App Not Working?
Are There Any Costs Associated With Using Mad Paws?
Benefits Of Booking Through Mad Paws
Can I Block A Pet Sitter?
Can I Book A Pet Sitter For A Few Hours?
Can I Earn Qantas Frequent Flyer Points With Mad Paws?
Can I Give a Tip to My Pet Sitter?
Can I Just Pay $1 For A Booking?
Can I Leave Feedback For My Pet Sitter After A Booking?
Can I Make Monthly Payments?
Can I Meet A Pet Sitter Before Agreeing To A Booking with Them?
Can I Negotiate The Price of My Booking?
Can I Pay a Pet Sitter in Cash?
Delete My Mad Paws Account
Do You Offer Gift Cards?
Emergencies and Mad Paws Guarantee
Emergency! Lost Pet
Emergency! Missing Pet
Emergency! Pet is Ill / Sick / Injured
General
General Booking Guide
How Are Pet Sitters Paid By Mad Paws?
How Can I Add My Pet To My Profile?
How Can I Download The Mobile App?
How Can I Message My Sitter?
How Do I Address Problems With Mobile Apps?
How Do I Cancel A Paid Booking?
How Do I Change The Dates Of My Booking?
How Do I Confirm The End Of Stay?
How Do I Connect My Mad Paws Account With My Facebook Account?
How do I File a Claim?
How Do I Find A Pet Sitter For My Pet?
How Do I Leave A Review?
How Do I Pay For My Booking?
How Do I Reset My Mad Paws Account Password?
How do I Update my Payment Details?
How Does Mad Paws Help Me Resolve Any Issues I have With A Booking?
How Does Mad Paws Verify Their Pet Sitters?
How Does The Mad Paws Booking Flow Work?
How Many Booking Requests Can I Send to Pet Sitters?
How to add an Emergency contact on Mad Paws Booking
How To Add More Information About Your Pet
How To Add Photos In Gallery For Pet Owners
How To Add, Delete, Or Change Your Profile Photo
How To Archive A Booking Message Or Conversation
How To Cancel A Booking
How to Cancel an Unpaid Booking
How To Change My Email Address
How To Choose The Right Pet Sitter
How To Contact Support
How To Edit A Paid Booking Request
How To Edit Or Delete A Pet Profile
How to Find a Replacement Pet Sitter Quickly
How to Find the Right Service for Your Pet’s Needs
How to Identify & Report Suspicious Activity
How To Report A Pet Sitter
I Can't Find A Sitter's Profile
I Have A Complaint About The Pet Sitter/Service
I Have A Paid Booking And I Can’t Contact the Pet Sitter
I Have Feedback About The Owner/Pet
I Keep Getting the Message "Sorry You Have No Access to the Requested Resource"
I Need To Know My Pet Sitter's Address
I Need To Verify My Account
I Want To Delete Or Edit A Review
I Want to Unsubscribe or Delete My Account
Including Drop-Off and Pick-Up in Your Booking
Is Food Included In The Booking?
Is Mad Paws Right For My Pet?
Is the Mad Paws Guarantee Insurance?
Mad Paws Cancellations And Refund
Mad Paws Customer Survey Prize Draw – Terms & Conditions
Mad Paws Guarantee
Mad Paws Pet Owners Violations
Mad Paws Pet Sitting Checklist
Managing My Mad Paws Account
Meet And Greet Information Sheet
MP Referral Program - Terms & Conditions
My Pet Profile
My Pet Sitter Cancelled My Booking
My Photo
Owner Guide: How Do I Rebook My Pet Sitter?
PayPal Payment Removal
Pet Has Died
Pet Sitter Safety Tips
Pet Sitting: Preparing Your Home for A Booking
Post-Booking Guide
Pre-Booking Guide
Qantas Frequent Flyer & Mad Paws Partnership Update
Questions to Ask Your Pet Sitter
Requesting A Payment Receipt
Requesting A Tax Invoice For Your Booking
Safe Communication on Mad Paws
Sitter Guide: How Do I Accept A Booking?
Suspicious Messages Posing as Mad Paws Support
Taking A Break From Pet Sitting
Trial Stay or Trial Booking
Trust And Safety
Understanding Booking Cancellation Policies
Understanding Mad Paws Guarantee
Understanding the Role of Pet Sitters for Each Service Offered on Mad Paws
What Are The Drop Off Times?
What Are The Drop-Off / Pick-Up Times?
What Do I Need To Supply To The Pet Sitter For My booking?
What Does "Sorry, but you have no access to the requested resource." Mean?
What Does My Pet Need While In The Pet Sitter’s Care?
What Does Payment Processing Mean?
What Does Pending Mean?
What Does The Pet Sitter's Rate Cover?
What Fees Are The Pet Owners Charged?
What Happens If A Pet Runs Away When in The Pet Sitter's Care?
What Happens If I Pay The Sitter In Cash?
What If The Pet Sitter Doesn't Reply?
What Information Does Mad Paws Share?
What Is A Puppy Surcharge?
What Is a Seasonal Surcharge?
What Is Extended Care And How Does It Work?
What Is Mad Paws?
What Is The Mad Paws Cancellation And Refund Policy?
What Is The Mad Paws Feedback Guideline?
What is the Minimum Booking Amount to Be Eligible for Mad Paws Guarantee?
What is the Vetting Process for Sitters?
What Is Your Booking Fee?
What Payment Methods Does Mad Paws Support?
What Services Does Mad Paws Offer?
What to Do If a Sitter Requests Cash Payment
What To Do If My Pet Sitter Cancels My Paid Booking
What To Do If My Sitter Did Not Show Up?
What to Do If Your Pet Attacked Another Pet or Person During a Mad Paws Booking
What Types of Pets Can Be Booked Through Mad Paws?
What's The Difference Between Pet Hosting And Pet Sitting?
When Can I Expect My Mad Paws Account to Be Deleted?
When Can I Leave a Review for My Pet Sitter?
Where Do I Find a Sitter's Contact Information?
Why Can’t I Book a Pet Sitter?
Why Do I Get Asked to Leave a Review for Pet Sitters After Each Booking?
Why Does My Booking Have a Puppy Surcharge?
Why Use Mad Paws? Is It Reliable and Safe?
Why You Should Always Pay Through Mad Paws (Even If a Private Rate Is Cheaper)