How Do I Pay For A Booking?
1min read
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
As a Pet Sitter on Mad Paws, payments are handled by the Pet Owner. Here’s how the payment process works and what you need to know to ensure everything is correctly processed.
Instructions
1. Understand the Payment Process
- Pet Owners are required to pay for bookings via the Mad Paws platform.
- Payments are processed securely through the platform’s Payment Gateway.
2. Ensure the Booking Is Approved
- Make sure the booking status shows as "Approved" in your account before services begin.
- If the status is pending, confirm it on the platform.
3. Confirm Payment
- The platform will automatically confirm receipt of payment once the booking is completed.
- Your earnings will be transferred to your Mad Paws wallet after the Pet Owner confirms the end of stay.
4. Communicate with the Pet Owner
- Maintain open communication with the Pet Owner about the booking and payment status.
- Encourage Pet Owners to finalise payment before the booking starts.
5. Escalate to Mad Paws Support if Needed
- If you notice delays or issues with payments, reach out to Mad Paws Support for assistance.
Related Articles
- What to Do If There Are Payment Issues
- How to View Booking Status
- Understanding Booking Flow and Status
FAQs & Tips
FAQs
-
Do I need to collect payment from the Pet Owner?
No, all payments are handled through the Mad Paws platform by the Pet Owner.
-
What if I don’t receive a payment confirmation?
If the booking status doesn’t update or you don’t receive confirmation, contact Mad Paws support for guidance.
-
Can I view payment details for past bookings?
Yes, payment details and statuses for all bookings are accessible in the “Bookings” section of your account.