I Am Not Getting Text Messages

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Mad Paws minimises duplicate notifications by sending a text message only if you don’t open an email or push notification first. Follow the steps below to manage your settings if you're not receiving SMS alerts.

Instructions (From the Web Browser)

1. Initial Notification

2. View Notification

3. Secondary SMS Notification

4. Check Email Spam/Junk Folder

5. Allow Push Notifications

   

Related Articles

• I Want to Unsubscribe or Delete My Account.
• Opt Me Out Transactional SMS

FAQs and Tips

FAQs

• Why am I not receiving SMS notifications?

  SMS is only sent if you haven’t opened the initial email or push notification for a booking. Make sure to check spam filters for emails and allow push notifications on your device.

• Can I only receive SMS notifications?

  Currently, SMS notifications are secondary and sent only if you don’t open the first email or push.

Video Tutorial

I Am Not Getting Text Messages.mp4 269x583