When Can I Apply My Cancellation Policy

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Your cancellation policy can be enforced if a Pet Owner cancels a paid booking outside of the agreed terms. Make sure your policy is clearly outlined to prevent any misunderstandings.

Instructions

1. Check Your Cancellation Policy
2. Apply the Policy Based on the Timing of the Cancellation
   • If the Pet Owner cancels outside the policy terms, no fee is charged.
   • If the Pet Owner cancels within of the policy terms, the cancellation fee is applied.
3. Notify the Pet Owner
4. Follow Platform Guidelines

Related Articles

• How to Set Your Cancellation Policy
• How to Handle Last-Minute Cancellations
• Mad Paws Cancellation Policy

FAQs & Tips

FAQs

• What happens if a Pet Owner cancels within the policy window?

  A cancellation fee is charged if the Pet Owner cancels within the agreed timeframe.

• Can I waive my cancellation policy?

  Yes, you may choose to waive your cancellation policy so the owner gets a full refund.

• When can the Pet Owner get their refund?

  Once the cancellation request has been initiated, the Pet Owner gets their refund within 3 business days.