App Not Working?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

If your Mad Paws app isn’t working, try clearing data or reinstalling the app. Follow these steps based on your device, or contact support if issues persist.

Instructions

Android:

1. Go to Settings.

   

2. Navigate to Apps.

3. Find Mad Paws and clear data/cache (try opening the app before proceeding).

   

4. Delete and Reinstall the app, or go to the Play Store and choose Uninstall and Reinstall.

   

Apple (iOS):

1. Delete the app.
2. Reinstall it from the App Store.

Related Articles

• Why Am I Unable to Log In?

• How Can I Download the Mobile App?

• How Do I Address Problems with Mobile Apps?

FAQs & Tips

FAQs

• Why is the app not loading?

  Loading issues can happen for various reasons, including network problems or app data needing a reset. Following the steps above can often resolve this.

• What if reinstalling doesn’t work?

  If issues persist, please contact Mad Paws support.

• What should I provide when I contact the support team?

  Tell them your phone model, operating system version, a screenshot of the issue, and network type (Wi-Fi or 4G).

Tips

• Switch Networks. If you’re on Wi-Fi, try switching to mobile data or vice versa to see if this improves performance.

• Contact Support with Details. Email service@madpaws.com.au with your phone model, operating system version, a screenshot of the issue, and network type (Wi-Fi or 4G) if problems continue.