How Do I Address Problems With Mobile Apps?

Available on Mobile/Desktop Browser or App? ✅ No, accessible only on the mobile app.

If you're experiencing issues with the Mad Paws mobile app, try reinstalling the app. If the problem persists, use the Instabug tool to report it.

Instructions

1. Uninstall and Reinstall the App:

   • Go to your device’s app store.
   • Uninstall the Mad Paws app.
   • Reinstall the latest version.

2. If the issue continues, report it using Instabug:

   1. Open the Mad Paws mobile app.

   2. Shake your phone.

   3. A screen will appear with options: "Report a Bug," "Suggest an Improvement," or "Ask a Question."

   4. Select the relevant option and provide details.

      

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FAQs & Tips

FAQs

• What issues can I report through Instabug?

  Some common problems include:

  • Suburb not showing

  • Unable to rebook

  • Booking number missing from booking details

  • Itemised price breakdown not displaying

• What if the app still doesn’t work after reinstalling?

  If the app continues to malfunction, consider using the Mad Paws website as an alternative.

Tips

• Keep your app updated to ensure access to the latest features
• Use the Instabug tool for faster resolution of issues