A Pet Owner Missed the Review Window — What Should I Do?
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Overview
Reviews help Pet Owners share their experience and build trust within the Mad Paws community.
If a Pet Owner can no longer access the review link, Mad Paws may be able to assist.
Please note: This article applies to one-off bookings only and does not apply to Recurring Weekly Bookings (RWB).
What to Do
The review option remains available until the booking is marked as completed.
A booking is marked as completed when:
- The Pet Owner manually confirms the end of the booking; or
- The system automatically marks the booking as completed 7 days after the booking end date.
Once the booking is completed, the review link expires and the Pet Owner can no longer submit a review through the platform.
If a Pet Owner missed the review window but would still like to leave a review, please ask them to contact Mad Paws Support or reach out on their behalf. Our team may be able to assist with posting the review on their behalf.
Related Articles
FAQs & Tips
FAQs
-
Does this apply to Recurring Weekly Bookings (RWB)? No. This process only applies to one-off bookings.
-
Why can't my client access the review link anymore? The booking has likely been marked as completed, causing the review link to expire.
-
Can Mad Paws still help if the review link has expired? Yes. Contact Support and our team can review the request.
Should I ask the Pet Owner to contact Support directly? Yes. Either the Pet Owner or the Sitter can reach out to Support for assistance.
Tips
- Encourage Pet Owners to leave their review shortly after the booking ends.
- Positive reviews help build trust and strengthen your profile.
- If a review was missed, contact Support as soon as possible for assistance.