Why Does My Booking Have a Puppy Surcharge?
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The Puppy Surcharge is an additional fee applied to bookings for puppies under six months old. It is designed to account for the extra time, care, and attention required when looking after very young dogs.
How is the Puppy Surcharge Calculated?
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The surcharge is calculated based on the pet’s age on the start date of the booking.
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The date the booking is created or sent to the sitter does not affect the surcharge.
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This fee applies only if the pet is under six months old at the time the booking begins.
Examples:
Example #1:
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Pet’s date of birth: 1 July 2025
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Booking start date: 1 December 2025
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Booking creation date: 1 November 2025
Calculation: On 1 December, the puppy is 5 months old = puppy surcharge applies
Example #2:
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Pet’s date of birth: 12 December 2025
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Booking start date: 13 June 2026
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Booking creation date: 20 November 2025
Calculation: On 13 June 2026, the puppy is 6 months and 1 day old = puppy surcharge does not apply
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FAQs & Tips
FAQ
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Will I see the Puppy Surcharge on my payment breakdown?
Yes! If a puppy surcharge applies, you will see it reflected in your payment breakdown.
Tip
- Always make sure your pet’s profile is up to date. Keeping the information current ensures that your bookings have the correct details and that any applicable fees, like the puppy surcharge, are calculated accurately.