I am a Pet Sitter

I am a Pet Owner

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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You can chat with our Customer Support team directly via the website for assistance during business hours.


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## **Instructions**


1. Visit our website at [madpaws.com.au](http://madpaws.com.au).
2. Look for the green "Help" bubble icon at the bottom right of the screen.

**What you’ll need:**

* *Your email address*
* *Your phone number*
* *Your booking number (if available)*


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## **Related Articles**

* [Mad Paws Terms of Service](https://madpaws.brainfi.sh/articles/mad-paws-terms-of-service-Hp5JgAatyj?blk=true)


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## **FAQs & Tips**

**FAQs**

* **When is live chat available?**

  *Our live chat is available Monday to Friday from 8:00 AM to 8:00 PM AEST. 10:00 AM to 6:00 PM AEST on weekends except holidays.*
* **What if I can’t provide my booking number?**

  *You can still receive assistance; having the booking number helps speed up the process, but it's not mandatory.*




Have a Question? Chat With Our Customer Service Team Today!

Administering Basic First Aid For Pet Sitters

Common Pet Emergencies And How To Handle Them

Creating A Safety Plan

Dangerous Dog Protocol 

Emergency Procedures For Pet Sitters

Heat Safety Guidelines 

Help! What Do I Do If The Pet Runs Away?

Help, There's An Emergency! (Lost Pet)

Help, There's An Emergency! (Pet is Sick / Injured)

How do I File a Claim?

How Long Does a Mad Paws Guarantee Review Take?

How To Create A Pet Emergency Plan

Is the Mad Paws Guarantee Insurance?

Keeping Dogs Cool in Hot Weather: A Guide for Mad Paws Sitters

The Pet Has Caused Damage to Property: What to Do?

Tick, Spider, & Snake Identification Cards

Understanding Pet First Aid

What Does the Mad Paws Guarantee Cover for Pet Owners?

What Happens If a Pet Runs Away While in the Pet Sitter's Care?

What Is Not Covered by the Mad Paws Guarantee?

What Pet Sitters Need to Know About the Mad Paws Guarantee

What to Do About a Pet Owner’s Security Camera

What to Do If a Pet Is Injured During a Booking

What to Do If a Pet Sitter is Bitten by a Pet During a Booking

What To Do If The Pet Owner Has Not Yet Picked Up the Pet?

Emergencies and Mad Paws Guarantee

$25 coupon offer for new customers

About Mad Paws

Are Bookings Available for New Zealand Residents?

Can I Earn Qantas Frequent Flyer Points With Mad Paws?

Can I Offer Friends, Family, or a Prospective Owner Mad Paws Credit?

Do You Offer Gift Cards?

Does Mad Paws Pay My Taxes?

Does Mad Paws Report Sitter Income to the ATO?

How Do I Address Problems With Mobile Apps?

How Do I Connect My Mad Paws Account With My Facebook Account?

How Do I Reset My Mad Paws Account Password?

How To Contact Support

I Want to Chat With A Live Agent

I Want To Purchase A Mad Paws T-Shirt

Mad Paws User Violations Policy : General Overview 

MP Referral Program - Terms & Conditions

Possible Pet Owner Violations

Possible Pet Sitter Violations

Qantas Frequent Flyer & Mad Paws Partnership Update

Tax Return Request For Pet Sitters

Unsubscribing From Marketing Emails

What Are Promo Codes And How Do They Work?

What is the Mad Paws Feedback Policy?

When Can I Expect My Mad Paws Account to Be Deleted?

Where Can I Find The Referral Link?

Where is Mad Paws HQ Located?

Why Am I Unable To Log In?

Will I Need To Pay Taxes For My Services And Do I Need An ABN?

General

Accessing Archived Conversations

Best Practices For Managing Your Pet Sitting Business

Building Strong Relationships With Pet Owners

Can I Archive A Booking Message / Conversation?

Can I Block A Pet Owner?

Can I Create A Booking For A Pet Owner from a Web Browser?

Can I Create a Booking For A Pet Owner Using The Mad Paws App?

Can I Do Pet Sitting And Pet Hosting For The Same Date?

Can I Have 2 Dog Walking Bookings In A Day?

Can I Host More Than One Pet At A Time?

Can I Receive Payment For A Booking In Cash?

Can I Remove Or Respond To A Review?

Can I Use My Sitter Balance to Pay for My Own Booking?

Can Offline Payments Affect My Pet Sitter Ranking?

Do I Need To Stay At The Pet Owner's Home?

Do I Still Need to Walk a Pet in Bad Weather?

Edit A Confirmed Booking 

How Do I Accept A Booking?

How Do I Edit The Price Of A Booking?

How Do I Keep Pet Owners Happy While Looking After Their Pets?

How Do I Know If This Pet Will Be A Good Fit In My Home?

How Do I Pay For A Booking?

How Do I Provide Feedback About A Pet To A Pet Owner?

How Do I View My Current Bookings?

How is the Puppy Surcharge Calculated?

How Long Before A Booking Will Be Archived?

How Long Is A Walk?

How Many Hours Should I Be Pet Sitting For?

How Many Pets Can I Host At A Time?

How To Add Days To An Ongoing Booking

How To Add Photos To A Booking

How to Book a Job

How to Communicate with Pet Owners About Special Requests

How to Create an Option to Book Two House Visits in One Day?

How To Edit A Paid Booking?

How To Get Paid For A Booking

How To Give A Pet Owner A Discount For Their Booking

How To Handle Negative Reviews On Mad Paws

How to Keep Pets Entertained Indoors

How To Leave A Review As A Pet Sitter

How to Manage Bookings with Anti-Social Pets

How To Manage Your Bookings Effectively

How To Provide Constructive Feedback On Pet Owners

How To Raise A Dispute With A Booking?

How to Review a Pet’s Profile Before Accepting a Booking

How to Set Competitive Pricing for My Services

How To Set Start And Finish Times On Your Pet Sitting Service

How To View The Booking Status

I Have A Complaint About The Owner Or Pet

Offline Booking Notification Alert

Owner Guide: How To Update A Pet Profile?

Owner Guide: What to Expect from Your Pet Sitter

Important Information About Using PayPal Pay in 4 for Mad Paws Bookings

PayPal Pay in 4: How It Works for Mad Paws Bookings

Pet Care Guidelines For Extended Stays

Pet Hosting: How To Prepare For An In-Home Pet Sitting Service

Pet Owner Guide: Finding The Perfect Pet Sitter

Pet Sitting: Staying In Someone's Home

Pet-Proof Your Home During Pet Hosting – Inside And Outside

Reducing The Risk When Pet Sitting

Responding To A Booking Enquiry

Setting Discount For Bulk Booking

Sitter Guide: Why Accurate Pet Profiles Matter For Sitters

The Funds Released To Me After The Booking Does Not Seem Right

The New Pet Profile: What You Need to Know?

Mad Paws Reviews vs Testimonials

Tips For Earning Positive Reviews

Tips For Handling Pet Behaviour Issues

Tips for Writing An Engaging Profile

Trial Stay or Trial Booking

Understanding Booking Status

Understanding Pet Owners’ Expectations

Understanding Sitter Payment

Understanding The 24-Hour Booking Period

What Does An Active Booking Mean?

Understanding The Booking Flow And Status

Understanding The Mad Paws Payment System

Understanding The Mad Paws Service Fee / Sitter Fee

What Are Expected Of Me When I Do Pet Hosting?

What Could Happen If You Take Offline Payments?

What Is Extended Care And How Does It Work? 

What Percentage Is The Pet Sitter Fee?

What Should I Do If A Dog Is Not Settling?

What To Do If There Are Payment Issues

What's The Difference Between Pet Hosting And Pet Sitting?

Where Can I Find Helpful Information About Caring For Pets?

Where Can I See The Booking Messages?

Where To Adjust The Booking When Applying A Discount?

Where to Find the Booking Number

Who Is Responsible For Supplies During My Booking?

Why Am I Not Showing on the List of Available Sitters in My Area?

Why Can’t I Leave A Review for Owners?

General Booking Guide

After The Booking, Can Owners Receive A Refund?

How Cancellations Affect Your Pet Sitter Profile

How To Cancel A Paid Booking On Mad Paws

How To Handle Last-Minute Cancellations For Paid Bookings

How To Set Your Cancellation Policy

Mad Paws Cancellation Policy

Pet Sitter Cancellations

Understanding Booking Cancellation Policies

What Is The Mad Paws Cancellation And Refund Policy?

When Can I Apply My Cancellation Policy

Mad Paws Cancellations And Refund

App Not Working?

As A Sitter Can I Change My Pricing On Specific Dates?

As A Sitter Can I Edit The Booking Details?

Booking Rate: Key to Your Success As A Pet Sitter

Can I Offer My Services in Different Locations?

Can I Redeem Just Partial of My Mad Paws Balance?

Completed Bookings: What You Need To Know

Completion Rate: What Is It & How To Increase It To Help Me?

Creating A Pet Sitting Profile That Stands Out

Do You Accept WWC As Replacement To A Police Check?

How Can I Download The Mobile App?

How Can I Improve My Booking Performance

How Can I Promote My Pet Sitting Business?

How Can I See My Reviews?

How Can I Share My Sitter Profile?

How Can I Verify My Mobile Number And Email?

How Do Daily Rates Work?

How Do I Add Seasonal Pricing Or A Holiday Surcharge To Specific Days?

How Do I Change My Bank Or PayPal Details?

How Do I Change My Profile Availability In My Calendar?

How Do I Change My Services and Rates?

How Do I Get A Mad Paws Branded Flyer And Business Card? 

How Do I Get Paid For A Booking?

Enhancing Trust and Confidence: The Importance of a Police Check for Pet Sitters

How Do I Improve my Position in Mad Paws Search Results 

How Do I Reduce the Number of Pets I Can Take in for Selected Days?

How Do I Remove My Services?

How Do I Update My Calendar?

How Do I Update My Mad Paws Calendar To Show That I'm Not Available For A Particular Service?