Understanding Booking Cancellation Policies 

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Understanding Mad Paws’ cancellation policies ensures a smooth experience and transparency when cancelling a paid booking, with clear guidelines for refunds and fees.

Instructions

1. Pet Owner Cancellations

   • Pet Owners can cancel paid bookings directly on the Booking Details page.
   • Review fees and refund details before cancelling to make an informed decision.

2. Pet Sitter Cancellations

   • Sitters should provide as much notice as possible to minimise inconvenience.
   • Sitters cancelling may affect their reputation or incur penalties.
   • Sitters are asked to communicate the cancellation reason with the Owner.

3. Contacting Support

   • For additional help or special cases, contact the Mad Paws Support team via Live Chat.

Related Articles

• How To Cancel A Booking

FAQs

• How do I know the refund amount before cancelling?

  Mad Paws displays an estimated refund breakdown based on the booking’s cancellation policy before you finalise the cancellation.

• Will I get a full refund if I cancel?

  Refunds depend on the timing and policy applied to the booking, which may result in a partial refund.

• What if my sitter cancels?

  If a sitter cancels, you’ll receive a full refund, and Mad Paws will assist in finding a replacement sitter if needed.

• What should I do if I need help with cancellation?

  Reach out to the Customer Support team via Live Chat or Submit a Ticket for assistance with any special requests.