How To Get Paid For A Booking
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Here’s a step-by-step guide on how to receive payment for your pet-sitting services through Mad Paws. Ensure you’re following these steps to get paid promptly and efficiently after completing a booking.
Instructions
1. Approve the Booking Request
- Confirm the booking through your Mad Paws account before the service begins.
- Ensure the booking status is “Approved” to proceed.
2. Confirm Payment on the Platform
- Payments must be processed through the Mad Paws platform before the service starts.
- If payment hasn’t been made, contact the Pet Owner and encourage them to finalise it.
3. Complete the Service
- Provide the agreed service to the Pet Owner’s satisfaction.
- Communicate openly during the booking to ensure a smooth experience.
4. Wait for the Funds to Be Released
- Payment is released:
- Automatically: Seven days after the service end date.
- Manually: If the Pet Owner confirms the end of the stay earlier.
- Check your account for payment notifications.
5. Withdraw Funds
- Access your earnings through the “Withdraw Funds” option in your Mad Paws wallet.
- Ensure your payment information is up-to-date to avoid delays.
Related Articles
- How to Withdraw my Mad Paws Balance
- Understanding Booking Flow and Status
- The Funds Released To Me After The Booking Does Not Seem Right
FAQs & Tips
FAQs
-
When will I receive my payment?
Payment is released either once the pet owner confirms the end of the stay or automatically after seven days from the service’s end date.
-
How do I update my payment information?
You can update your bank or PayPal details through the “Payment” tab in your account settings.
-
What happens if the Pet Owner does not manually confirm the end of stay?
Payment is released automatically after seven days from the service’s end date should a Pet Owner fails to manually confirm the end of stay. Alternatively, you may politely send the Pet Owner a notification to remind them to do it.
-
What to do if the Pet Owner did not pay for the Booking that I have completed?
Payment for a booking should always be paid prior the start of the service. At this stage, it is best to communicate with the Pet Owner and encourage to make the payment in the platform. Reach out to the support team, if needed.
Tips
- Double-Check Payment Status. Ensure the booking shows as “Paid” before starting the service.
- Keep Your Payment Details Updated. Regularly review and update your bank or PayPal information.
- Communicate Promptly. Always notify the Pet Owner if there are delays or issues with payment.