I am a Pet Sitter

I am a Pet Owner

Mad Paws’ Pre-Booking Guide helps pet owners prepare for a seamless booking by covering essential steps, including reviewing sitter profiles, messaging potential sitters, and setting up a Meet & Greet to ensure the best fit for their pet’s needs.

Pre-Booking Guide

Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Policy

Emergency! Lost Pet

Emergency! Missing Pet

Emergency! Pet is Ill / Sick / Injured

How do I File a Claim?

How Does Mad Paws Help Me Resolve Any Issues I have With A Booking?

How To Report A Pet Sitter

I Have A Complaint About The Pet Sitter/Service

Is the Mad Paws Guarantee Insurance?

Mad Paws Guarantee

Understanding Mad Paws Guarantee

What Happens If A Pet Runs Away When in The Pet Sitter's Care?

What to Do If Your Pet Attacked Another Pet or Person During a Mad Paws Booking

Emergencies and Mad Paws Guarantee

$25 Coupon Offer for New Customers Sep / Aug 2026

About Mad Paws

App Not Working?

Are There Any Costs Associated With Using Mad Paws?

Can I Earn Qantas Frequent Flyer Points With Mad Paws?

Do You Offer Gift Cards?

How Can I Download The Mobile App?

How Do I Address Problems With Mobile Apps? 

How To Contact Support

How to Identify & Report Suspicious Activity

Is Mad Paws Right For My Pet?

MP Referral Program - Terms & Conditions

PayPal Payment Removal

Qantas Frequent Flyer & Mad Paws Partnership Update

Safe Communication on Mad Paws

Suspicious Messages Posing as Mad Paws Support

What Fees Are The Pet Owners Charged?

What Is Mad Paws?

When Can I Expect My Mad Paws Account to Be Deleted?

General

Accessing Archived Conversations

Adding a Pet to an Existing Paid Booking

Benefits Of Booking Through Mad Paws

Can I Block A Pet Sitter?

Can I Book A Pet Sitter For A Few Hours?

Can I Give a Tip to My Pet Sitter?

Can I Make Monthly Payments?

Can I Meet A Pet Sitter Before Agreeing To A Booking with Them?

Can I Negotiate The Price of My Booking?

Can I Pay a Pet Sitter in Cash?

How Are Pet Sitters Paid By Mad Paws?

How Can I Message My Sitter? 

How Do I Change The Dates Of My Booking?

How Do I Find A Pet Sitter For My Pet?

How Do I Pay For My Booking?

How Does The Mad Paws Booking Flow Work?

How Many Booking Requests Can I Send to Pet Sitters?

How to add an Emergency contact on Mad Paws Booking

How To Archive A Booking Message Or Conversation

How To Edit A Paid Booking Request

How to Find the Right Service for Your Pet’s Needs

I Can't Find A Sitter's Profile

I Have A Paid Booking And I Can’t Contact the Pet Sitter

I Have Feedback About The Owner/Pet

I Keep Getting the Message "Sorry You Have No Access to the Requested Resource"

I Need To Know My Pet Sitter's Address

Including Drop-Off and Pick-Up in Your Booking

Is Food Included In The Booking?

Mad Paws Pet Sitting Checklist

Meet And Greet Information Sheet

Owner Guide: How Do I Rebook My Pet Sitter?

Pet Has Died

Requesting A Payment Receipt

Requesting A Tax Invoice For Your Booking

Sitter Guide: How Do I Accept A Booking?

Trial Stay or Trial Booking

Understanding the Role of Pet Sitters for Each Service Offered on Mad Paws

What Do I Need To Supply To The Pet Sitter For My booking?

What Does "Sorry, but you have no access to the requested resource." Mean?

What Does Payment Processing Mean?

What Does Pending Mean?

What Does The Pet Sitter's Rate Cover?

What Happens If I Pay The Sitter In Cash?

What If The Pet Sitter Doesn't Reply?

What Is A Puppy Surcharge?

What Is a Seasonal Surcharge?

What Is Extended Care And How Does It Work? 

What Is The Mad Paws Feedback Guideline?

What Is Your Booking Fee?

What Payment Methods Does Mad Paws Support?

What Services Does Mad Paws Offer?

What to Do If a Sitter Requests Cash Payment

What Types of Pets Can Be Booked Through Mad Paws?

What's The Difference Between Pet Hosting And Pet Sitting?

Where Do I Find a Sitter's Contact Information?

Why Can’t I Book a Pet Sitter?

Why Does My Booking Have a Puppy Surcharge?

General Booking Guide

How Do I Cancel A Paid Booking? 

How To Cancel A Booking

How to Cancel an Unpaid Booking

How to Find a Replacement Pet Sitter Quickly

My Pet Sitter Cancelled My Booking

Understanding Booking Cancellation Policies 

What Is The Mad Paws Cancellation And Refund Policy?

What To Do If My Pet Sitter Cancels My Paid Booking

Mad Paws Cancellations And Refund

Mad Paws Pet Owners Violations

Delete My Mad Paws Account

How Do I Connect My Mad Paws Account With My Facebook Account?

How Do I Reset My Mad Paws Account Password?

How do I Update my Payment Details?

How To Add Photos In Gallery For Pet Owners

How To Add, Delete, Or Change Your Profile Photo

How To Change My Email Address

I Need To Verify My Account

I Want to Unsubscribe or Delete My Account

My Photo

Taking A Break From Pet Sitting

Managing My Mad Paws Account

How Can I Add My Pet To My Profile?

How To Add More Information About Your Pet

How To Edit Or Delete A Pet Profile 

My Pet Profile

Can I Leave Feedback For My Pet Sitter After A Booking?

How Do I Confirm The End Of Stay?

How Do I Leave A Review?

I Want To Delete Or Edit A Review

When Can I Leave a Review for My Pet Sitter?

Why Do I Get Asked to Leave a Review for Pet Sitters After Each Booking?

Post-Booking Guide

A Quick Guide To Meet-And-Greet Sessions

Pet Sitting: Preparing Your Home for A Booking

What Are The Drop Off Times?

What Are The Drop-Off / Pick-Up Times?

What Does My Pet Need While In The Pet Sitter’s Care?

What To Do If My Sitter Did Not Show Up?

Can I Just Pay $1 For A Booking?

How Does Mad Paws Verify Their Pet Sitters?

How To Choose The Right Pet Sitter

Pet Sitter Safety Tips

Questions to Ask Your Pet Sitter

What Information Does Mad Paws Share?

What is the Minimum Booking Amount to Be Eligible for Mad Paws Guarantee?

What is the Vetting Process for Sitters?

Why Use Mad Paws? Is It Reliable and Safe?

Trust And Safety

Why You Should Always Pay Through Mad Paws (Even If a Private Rate Is Cheaper)

FAQ for Pet Owners

Administering Basic First Aid For Pet Sitters

Common Pet Emergencies And How To Handle Them

Creating A Safety Plan

Dangerous Dog Protocol 

Emergency Procedures For Pet Sitters

Heat Safety Guidelines 

Help! What Do I Do If The Pet Runs Away?

Help, There's An Emergency! (Lost Pet)

Help, There's An Emergency! (Pet is Sick / Injured)

How Long Does a Mad Paws Guarantee Review Take?

How To Create A Pet Emergency Plan

Keeping Dogs Cool in Hot Weather: A Guide for Mad Paws Sitters

The Pet Has Caused Damage to Property: What to Do?

Tick, Spider, & Snake Identification Cards

Understanding Pet First Aid

What Does the Mad Paws Guarantee Cover for Pet Owners?

What Happens If a Pet Runs Away While in the Pet Sitter's Care?

What Is Not Covered by the Mad Paws Guarantee?

What Pet Sitters Need to Know About the Mad Paws Guarantee

What to Do About a Pet Owner’s Security Camera

What to Do If a Pet Is Injured During a Booking

What to Do If a Pet Sitter is Bitten by a Pet During a Booking

What To Do If The Pet Owner Has Not Yet Picked Up the Pet?

$25 coupon offer for new customers

Are Bookings Available for New Zealand Residents?

Can I Offer Friends, Family, or a Prospective Owner Mad Paws Credit?

Does Mad Paws Pay My Taxes?

Does Mad Paws Report Sitter Income to the ATO?

Have a Question? Chat With Our Customer Service Team Today!

How Do I Address Problems With Mobile Apps?

I Want to Chat With A Live Agent

I Want To Purchase A Mad Paws T-Shirt

Mad Paws User Violations Policy : General Overview 

Possible Pet Owner Violations

Possible Pet Sitter Violations

Tax Return Request For Pet Sitters

Unsubscribing From Marketing Emails

What Are Promo Codes And How Do They Work?

What is the Mad Paws Feedback Policy?

Where Can I Find The Referral Link?

Where is Mad Paws HQ Located?

Why Am I Unable To Log In?

Will I Need To Pay Taxes For My Services And Do I Need An ABN?

Best Practices For Managing Your Pet Sitting Business

Building Strong Relationships With Pet Owners

Can I Archive A Booking Message / Conversation?

Can I Block A Pet Owner?

Can I Create A Booking For A Pet Owner from a Web Browser?

Can I Create a Booking For A Pet Owner Using The Mad Paws App?

Can I Do Pet Sitting And Pet Hosting For The Same Date?

Can I Have 2 Dog Walking Bookings In A Day?

Can I Host More Than One Pet At A Time?

Can I Receive Payment For A Booking In Cash?

Can I Remove Or Respond To A Review?

FAQ for Pet Sitters