What to Do If a Pet Sitter is Bitten by a Pet During a Booking
1min read
A bite during a booking is a safety incident that must be handled immediately. Prioritise your wellbeing, seek medical care if needed, and report the incident quickly. The Mad Paws Guarantee may apply depending on eligibility, timing, and supporting documentation.
Instructions
- Ensure immediate safety Move away from the pet and stop handling if there is any risk of another bite.
- Seek medical attention Clean the wound and get medical care if the skin is broken or symptoms develop. Keep all records.
- Inform the Pet Owner Notify them via the platform as soon as it is safe, using clear and factual details.
- Report to Mad Paws Submit the incident during the booking or within 48 hours. Include time, location, what happened, and actions taken.
- Document the incident Take photos (if safe) and keep medical notes, receipts, and communication records.
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FAQs
Do I need to report a minor bite? Yes. All bites must be reported, even if minor, for safety and review purposes.
Can I stop the booking if I feel unsafe? Yes. Your safety comes first. Secure the pet if possible and notify the Owner and Mad Paws immediately.
Will medical costs be covered? Coverage depends on eligibility under the Mad Paws Guarantee and supporting evidence provided during review.