I Have Feedback About The Owner/Pet

We value your feedback and encourage you to contact us with important details about the owner or pet.

Instructions

1. Provide Your Contact Information

   Include your name and the email address linked to your Mad Paws account.

2. Include Booking Details

   Share the booking ID or any relevant information to help us locate the specific booking.

3. Summarise Your Feedback

   Clearly describe your concerns or observations about the owner or pet.

4. Share Supporting Documents

   Attach any relevant photos, screenshots, or evidence to support your feedback.

5. Contact Us

   Live Chat: Use the green chat icon at the bottom right corner of your screen during business hours.

   Emergencies: Call us directly on 02 8046 6536 if the matter requires urgent attention.

Related Articles

• Can I Remove or Respond to a Review?

• How do I Provide Feedback About a Pet to a Pet Owner?

• How to leave a Review as a Pet Sitter

FAQs

• How can I contact you during business hours?

  You can reach us by clicking the green chat icon at the bottom right corner of your screen during business hours.

• What are your business hours?

  Our hours are 8:00AM to 8:00PM AEST from Monday to Friday, and 10:00AM to 5:00PM AEST on weekends.

• What should I do in an emergency?

  If you deem the situation an emergency, please call us on 02 8046 6536 during the hours provided above or send us an email at trust@madpaws.com.au