How Can I Message My Sitter? 

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

All communication with your Sitter should be done through the Mad Paws platform. This keeps everything safe, secure, and in one place — making sure you both have the right details about your booking and your pet’s care. It also helps us support you better if anything needs to be reviewed.

Instructions

1. Log in to your account using the app or on our website: https://www.madpaws.com.au/sign-in/

2. Go to your Messages tab and open the chat with your sitter.

   

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3. Type your message and hit Send.

Related Articles

• I Need To Know My Pet Sitter's Address
• How Does The Mad Paws Booking Flow Work?
• Where Do I Find a Sitter's Contact Information?

FAQs

• Will I be notified when my sitter replies to my message on the platform?

  Yes. You’ll get a notification when your sitter responds, so you won’t miss their reply!

• How can I exchange contact details with the sitter?

  After the sitter confirms the booking, click the “Exchange Details” button to request the sitter’s phone number.

  Note: The sitter must approve the request before their number is shared.