I Can't Find A Sitter's Profile
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
If you’re having trouble locating a pet sitter’s profile on Mad Paws, here are a few possible explanations and steps to follow.
Instructions
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Check Availability
The sitter may not be available for the dates you're searching. Make sure the dates you selected align with their schedule.
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Verify Dates
Ensure you're searching for the correct booking dates, as availability can vary based on timing.
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Profile Accessibility
Some sitters may temporarily disable their profiles or limit availability. Check if they’ve made any updates.
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Check Favorites List
If the sitter is one of your favorites, confirm they haven't deactivated or updated their profile.
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Look for Profile Changes
Profiles may be hidden or temporarily inactive. Verify if the sitter has made any recent changes to their status.
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Contact Support for Help
If you still can’t find the profile, reach out to Mad Paws Customer Support for assistance.
Related Articles
- How Do I Find A Pet Sitter For My Pet?
- I Need To Know My Pet Sitter's Address
- Understanding Booking Flow and Status
FAQs
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Why can’t I find a specific sitter?
They may be unavailable, or their profile may be inactive.
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What if a favorite sitter’s profile is missing?
Contact support, as the sitter may have deactivated their profile or could have limited availability.
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Can I view a sitter’s calendar?
No you can’t. Their profile will just be unavailable on the platform.