Understanding The 24-Hour Booking Period

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The 24-hour booking period is the standard time frame for overnight bookings on the Mad Paws platform. This period covers a full day of care from the time the pet is dropped off to when they are picked up the following day.

Instructions

1. Understand the Booking Start Time

   The booking starts at the time the pet is dropped off.

2. Understand the Booking End Time

   The booking ends exactly 24 hours from the drop-off time.

3. Plan for Extended Care

   If the pet stays more than four hours past the end of the 24-hour period, discuss and agree on an extended care fee with the Pet Owner.

4. Communicate Clearly with Pet Owners

   • Specify your preferred drop-off and pick-up times on your Pet Sitter Profile.

   • Confirm these details with Pet Owners during the booking process or Meet and Greet.

Related Articles

• What to do if the Pet Owner Has Not Yet Picked Up the Pet?
• What Are the Drop-Off / Pick-Up Times?
• How do I Edit the Price of a Booking?

FAQs & Tips

FAQs

• How does the 24-hour booking period work?

  The 24-hour booking period covers a full day from the pet's drop-off to the same time the following day.

• What happens if the owner is late for pick-up?

  If the pick-up is more than four hours past the drop-off time, an extended care fee will be applied to compensate for the additional care time.

Tips

• Set Clear Expectations. Include your drop-off and pick-up preferences in your profile to ensure clarity from the beginning.
• Communicate Early. Discuss timing and fees with the Pet Owner before the booking to avoid misunderstandings.
• Document Changes. If any adjustments to timing or fees occur, confirm these changes in writing via the Mad Paws platform for record-keeping.