Emergency! Lost Pet
1min read
If your pet goes missing during a booking, act quickly. Fast coordination and early notification help improve the chances of a safe return and ensure the incident can be reviewed under the Mad Paws Guarantee.
Instructions
1. Confirm the last known details
Check with your Pet Sitter:
- When and where your pet was last seen
- What happened before they went missing
2. Start searching immediately
Search nearby and familiar areas:
- Streets and neighbourhood
- Parks and usual walking routes
- Known hiding spots
3. Contact local support
Reach out to:
- Local vets
- Animal shelters and pounds
- Council animal services
- RSPCA
4. Notify Mad Paws (within 48 hours of the incident)
Report the incident as soon as possible so it can be recorded and reviewed.
- 📞 02 8046 6536 (business hours)
5. Stay in contact
Keep communication open with your Pet Sitter and save:
- Updates and sightings
- Search areas covered
- Messages and timelines
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FAQs & Tips
What if I can’t reach Mad Paws immediately?
Focus on searching first, then notify us as soon as possible.
What if I’m not available?
Ensure an emergency contact can step in for urgent decisions.