Adding a Pet to an Existing Paid Booking
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Once a booking has been paid for, you can no longer add another pet. To include one, please follow our guide on creating a new booking with the additional pet.
Instructions:
Create or Add the Pet Profile
The Pet Owner should first create a profile for the additional pet in their Mad Paws account.
Confirm Changes With the Sitter
Before proceeding, ensure the Pet Sitter agrees to the updated booking details.
Cancel the paid booking
This will automatically send a request to the customer support team to process the refund.
Submit a New Booking Request
Create a new booking request with the Pet Sitter, including all pets that need to be booked in.
Finalise the Booking
The pet sitter must approve the new booking. Once approved, the pet owner needs to complete the payment to lock in the booking.
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FAQs
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How soon will I receive my refund?
Once Customer Support cancels the booking, the Finance Team processes the refund within 24–48 hours*. Please note that the refund may take* 5–7 business days to appear in your bank account, depending on your bank’s processing times and policies.
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Can I add a pet to an unpaid booking?
You cannot add a pet to an unpaid booking. Please cancel the current request and create a new booking with the correct pet details.