Emergency! Missing Pet
If your pet goes missing during a booking, quick action and clear communication are essential. Follow these steps to support your pet's safe return and ensure the incident is properly documented with Mad Paws.
Instructions
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Stay Calm and Gather Information Ask your Pet Sitter when and where your pet was last seen, along with any relevant details about the incident.
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Contact Local Services Notify nearby animal shelters, vets, pounds, local councils, and the RSPCA. Provide a clear description of your pet, including their name, breed, colour, and any distinguishing features.
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Coordinate Search Efforts Work with your Pet Sitter to search nearby areas your pet may be familiar with, such as parks, walking routes, and surrounding streets.
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Notify Mad Paws Report the incident to Mad Paws as soon as possible and, where possible, within 48 hours of the incident occurring.
Phone: 02 8046 6536
Email: trust@madpaws.com.au
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Keep Records Save any photos, messages, timelines, and details of search efforts, as these may assist with any review under the Mad Paws Guarantee.
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FAQs & Tips
FAQs
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What if I'm unavailable and the Pet Sitter can't reach me?
Make sure you have an emergency contact listed who can assist with urgent decisions if needed.
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What information should I provide to help locate my pet?
Recent photos, behavioural traits, favourite locations, and any information about where your pet may hide when frightened can be helpful.
Tips
- Ensure your pet's microchip and ID tag details are up to date.
- Share any known escape behaviours with your Pet Sitter before the booking starts.
- Keep communication on the Mad Paws platform where possible.