App Not Working?

If the Mad Paws app isn’t loading or functioning correctly, follow these steps to troubleshoot and get it working again.

Instructions

For Android Users:

1. Go to Settings.
2. Navigate to Apps.
3. Find Mad Paws and delete the data/cache.
4. Delete the app and reinstall it.

For Apple (iOS) Users:

1. Delete the app.
2. Reinstall it from the App Store.

Related Articles

• How Can I Download the Mobile App?
• How Do I Address Problems with Mobile Apps?

FAQs & Tips

FAQs

• Why is my app not working on Wi-Fi?

  Try switching between Wi-Fi and 4G to see if the issue is network-related. Sometimes, one connection works better than the other.

• How do I clear the app’s cache on Android?

  Go to Settings, select Apps, find Mad Paws, and choose the option to clear data/cache.

• What should I do if the issue with the app persists?

  If the issue persists, initiate a chat with our support team by clicking the green button with the following details:

  • Your phone model.
  • Operating system version.
  • A screenshot showing where the app is stuck.
  • Whether you are using Wi-Fi or 4G (try switching between the two to see if it works).

Tips

• Always ensure your operating system and the Mad Paws app are up to date.
• Reinstalling the app often resolves loading issues.