Understanding The Booking Flow And Status

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

As a pet owner on Mad Paws, knowing the different booking statuses can help you efficiently manage your pet care appointments. This guide will explain each status, how to check your booking status, and what actions you may need to take.

Instructions

• Understand Booking Statuses

  Booking statuses provide details on where your booking is in the process, such as pending, confirmed, expired, or cancelled.

• Check Your Booking Status

  Follow these steps to review and manage your booking status:

  • Log In to Your Mad Paws Account.
  • Go to the “Bookings” Section.
  • Review Booking Details.

• Monitor Progress

  Keep an eye on your bookings to ensure all steps are completed, such as payment, approval, and confirmation.

• Contact Support if Needed

  For unresolved issues or clarifications, reach out to Mad Paws Customer Support through Live Chat or Submit a Ticket.

  

Related Articles

• What is a Meet and Greet?
• Managing Cancellations and Refunds

FAQs & Tips

FAQs

• How do I confirm or accept a booking status?

  Log in to your Mad Paws account and navigate to Bookings filter the Status to show all “Pending” bookings, choose the booking you wish to accept/approve and click the “Approve” button to accept the request.

• What does an “Expired” booking mean?

  It indicates the booking wasn’t paid for and is past the booking date.

• Can I still message a owner after a booking is cancelled?

  Yes, you can still communicate with the owner if there are unresolved issues or questions.