Can I Pay a Pet Sitter in Cash?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

All bookings and payments should be completed through the Mad Paws platform. Payments made outside of Mad Paws are not covered by the platform's booking processes, support services, or the Mad Paws Guarantee.

Instructions

1. Book and Pay Through Mad Paws

   Complete your booking and payment using the Mad Paws website or app.

2. Keep Communication on the Platform

   Use Mad Paws messages to discuss booking details and any issues that arise during the service.

3. Decline Requests for Cash or Direct Payments

   If a Pet Sitter asks you to pay outside the platform, let them know you would prefer to keep the booking on Mad Paws.

Why Pay Through Mad Paws?

• Access to the Mad Paws Guarantee

  Eligible bookings may qualify for reimbursement of certain unexpected costs, subject to the Mad Paws Guarantee Terms and Conditions.

• Support When You Need It

  Our team is available to assist with booking-related questions and concerns.

• Secure Payment Processing

  Payments are processed through the platform, creating a clear record of your booking.

• Booking Documentation

  Keeping your booking and communication on Mad Paws helps provide an accurate record if an issue arises.

Related Articles

• Mad Paws Guarantee
• How do I File a Claim?
• Is the Mad Paws Guarantee Insurance?

FAQs

• Why should I pay through Mad Paws?

  Bookings paid through the platform include access to Mad Paws support services and may be eligible for the Mad Paws Guarantee, subject to the applicable terms and conditions.

• What if my Pet Sitter asks me to pay directly?

  We recommend keeping all payments on the platform so your booking remains eligible for platform benefits and support.