How Do I Cancel A Paid Booking? 

Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms.

Owners and Sitters can now cancel future paid bookings directly from the Booking Details page, which streamlines the refund process and provides clear information on fees and policies before finalising.

Instructions (From the Web Browser)

1. Go to the Booking Details page for the booking you'd like to cancel.

   

   

2. Scroll to the bottom of the page and select the "Cancel Booking" button.

   

3. Choose a cancellation reason and briefly describe why you’re cancelling.

4. Review the estimated refund breakdown based on the cancellation policy.

   

5. Submit your cancellation request, which will be processed by the Customer Service team.

   

Related Articles

• Understanding Booking Cancellation Policies

FAQs

• How do I know how much will be refunded?

  When you cancel a booking, an estimated refund breakdown will be shown based on the cancellation policy.

• Can I receive a full refund?

  Refund amounts depend on the cancellation timing and the sitter’s policy, which may result in a partial refund.

• What if my sitter agrees to waive the cancellation fee?

  Sitters can choose to waive their policy, which might allow for a larger or full refund. Check with your sitter if they’re open to this option.

• When do I receive the refund back to my account?

  Refunds, if applicable, are processed within 7 days and are based on the booking’s cancellation policy.