Edit A Confirmed Booking 

As a Pet Sitter on Mad Paws, you may encounter situations where a confirmed or paid booking needs adjustments. While certain changes can only be made by the Customer Support team, understanding the process will ensure a smooth experience for both you and the Pet Owner.

Instructions

1. Discuss the Changes with the Pet Owner
   • Communicate with the Pet Owner about the required adjustments.
   • Ensure there is mutual agreement on the new terms, whether it’s reducing or extending the booking.
2. For Reducing Booking Days
   • Contact Mad Paws Customer Support to request the change.
   • Provide details of the confirmed booking, including the original dates and the updated request.
   • Wait for confirmation from the support team before proceeding.
3. For Extending Booking Days
   • Create a new booking request through your Mad Paws account to cover the additional days.
   • Confirm with the Pet Owner once the new request is submitted.
4. Verify Changes
   • Once Customer Support makes the necessary adjustments or the new request is approved, check your bookings dashboard to confirm the updates.
5. Maintain Clear Communication
   • Keep the Pet Owner informed throughout the process to ensure clarity and trust.

Related Articles

• Where To Adjust The Booking When Applying A Discount?

• How Do I Edit the Price Of A Booking?

FAQs and Tips

FAQs

• Can I edit confirmed or paid bookings on my own?

  No, any changes to confirmed or paid bookings, particularly reductions in days, must be handled by the Customer Support team.

• Why can’t I reduce the booking days directly?

  To ensure fairness and proper handling of payment adjustments, reductions must be processed by the support team.

• What should I do if the Pet Owner requests additional days?

  Submit a new booking request for the extra days. This is faster and avoids complications with the original booking.

• How do I contact Customer Support?

  Reach out via the green chat icon during business hours or email support@madpaws.com.au with the details of your request.

Tips

• Customer Support Assistance. Changes to confirmed or paid bookings, such as reducing the number of days, must be handled by the Mad Paws Customer Support team.
• Extending Bookings. If additional days are required, it’s easier to create a new booking request to cover the extra period.
• Transparency. All changes should be clearly communicated and agreed upon with the Pet Owner before reaching out to support or creating a new request.