Emergencies and Mad Paws Guarantee

Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms.

The Mad Paws Guarantee may apply to certain eligible incidents that occur during a valid booking, including specific pet injuries and third-party property damage or injury, subject to the Mad Paws Guarantee Terms.

The Mad Paws Guarantee and Emergencies guidance explains what may be covered, what is excluded, and what actions Sitters and Pet Owners must take during an emergency—focusing on fast response, clear documentation, and timely reporting to Mad Paws Support.