What to Do If Your Pet Attacked Another Pet or Person During a Mad Paws Booking
1min read
If your pet injures another pet or person during a booking, act quickly to ensure safety, document the incident, and notify Mad Paws so it can be reviewed under the Mad Paws Guarantee.
The focus is immediate safety, clear communication, and timely reporting.
Instructions
1. Ensure immediate safety
Work with your Pet Sitter to:
- Separate all animals or individuals involved
- Secure your pet (leash, carrier, or safe confinement if needed)
- Prevent further injury or escalation
2. Check for injuries and seek care
- Assess all pets or individuals involved
- Seek veterinary or medical attention immediately if needed
- Follow professional advice for treatment
3. Communicate with your Pet Sitter
- Confirm what happened and when
- Stay in open, factual communication
- Align on immediate next steps for care and safety
4. Notify Mad Paws (within 48 hours of the incident)
Report the incident as soon as possible so it can be documented and reviewed under the Mad Paws Guarantee.
Where possible, notify Mad Paws within 48 hours of the incident occurring.
- 📞 02 8046 6536 (Business Hours)
- 📧 trust@madpaws.com.au
5. Document everything
Keep a record of:
- Photos of injuries or damage
- Vet or medical reports and invoices
- Timeline of events
- Messages between you and the Pet Sitter
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FAQs & Tips
FAQs
- What if I don’t know exactly what happened?
Provide as much detail as possible. Mad Paws will review all available information from both parties.
- Do I still need to report minor injuries?
Yes. Any incident involving injury or potential harm should be reported for review.