How To Report A Pet Sitter
Reporting a pet sitter through Mad Paws allows Pet Owners to address any service issues effectively. Attempt mediation first, then submit a report with key details if further action is needed.
Instructions
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Attempt Mediation
Communicate with the sitter to resolve the issue directly. Most sitters are willing to accommodate and find a solution.
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Prepare Your Report
Gather the following details:
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Your contact information
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Booking number
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A summary of the incident
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Your expectations for resolution
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Contact Mad Paws within 48 hours from the time the incident occurred
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FAQs
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Is mediation required before I can report a pet sitter?
Mediation is recommended, as it often resolves issues more quickly. However, if this isn’t effective, you can submit a formal report.
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How long does it take to receive a response from Mad Paws?
Our team aims to respond within 1–2 business days after receiving your report.
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What if my report is related to safety concerns?
For urgent matters, contact emergency services immediately at 000 or your nearest vet. You can also call us at 02 8046 6536 during business hours for urgent but non-emergency issues.