Understanding Mad Paws Guarantee

Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms.

The Mad Paws Guarantee may apply to eligible incidents that occur during a valid booking made and paid for through the Mad Paws platform. It provides limited reimbursement for specific pet injuries, property damage, or third-party injury, subject to strict conditions, exclusions, and supporting evidence requirements.

Steps to Make a Claim

1. Check Eligibility The incident must occur during a confirmed booking fully paid via Mad Paws and meet Guarantee conditions.

   Mad Paws Guarantee Terms (Click here)

2. Report the Incident Immediately Contact Mad Paws Support as soon as possible (48 hours from when the incident occurred).

3. Provide Documentation Submit relevant evidence, which may include:

   • Vet invoices and reports (if applicable)
   • Photos and incident details
   • Communication with the other party
   • Any supporting receipts or records

4. Cooperate During Review Mad Paws may request additional information to assess the claim.

Related Articles

• Emergency Procedures For Pet Sitters
• I Have A Complaint About The Pet Sitter/Service

FAQs

• Is the Mad Paws Guarantee available for off-platform bookings? No. It only applies to bookings made and fully paid through Mad Paws.

• What does it cover? It may cover eligible vet expenses, property damage, or third-party injury, subject to the full Guarantee Terms and exclusions.

• How fast should I report an incident? As soon as possible, and within the required reporting timeframe (typically within 48 hours for most incidents).

• What affects claim approval? Eligibility, timing, documentation quality, and compliance with the Guarantee Terms.