Suspicious Messages Posing as Mad Paws Support
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
We’re reaching out with an important update regarding suspicious activity on the platform.
A small number of Pet Sitters have reported receiving messages from a Pet Owner account falsely posing as ‘Mad Paws Support.’ We want to assure you that these messages are not from Mad Paws. Some may include external links or unusual requests that are not part of our official platform.
If something seems suspicious, it most likely is. Do NOT engage and contact customer support to verify.- Mad Paws will never as you to verify payment information using links.
Sample Message:
What Should You Do If You Receive One of These Messages?
- Do not click on any external links.
- Do not share personal or banking information.
- Do not respond to the message outside the Mad Paws platform.
- Report the message to our Support Team immediately.
What We’re Doing
We’re actively investigating these cases and taking steps to block the accounts involved to prevent any further attempts.
Your safety and trust are our top priority, and we’re sorry for any concern this may have caused.
Need Help?
If you’re ever unsure about a booking request or message, please reach out to us directly:
📧 Email: support@madpaws.com.au
💬 Live Chat: Available through the Mad Paws app or website
Related Articles
- Safe Communication on Mad Paws
- How to Report Suspicious Activity
- Fraud Prevention Policy and Procedures
FAQs
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How will I know if a message is really from Mad Paws?
Official communications will always come from our verified channels (Support email, in-app chat, or phone). We will never ask you to share personal or payment details outside the platform.
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What if I’ve already clicked the link?
If you’ve clicked on an external link and filled out any financial information - Please call your bank immediately to rescue your funds. Email support so we are aware and take action where needed.