Safe Communication on Mad Paws

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Keeping communication safe and secure is an important part of protecting both Pet Owners and Pet Sitters. Mad Paws provides an in-app messaging system designed to help you organise bookings, share important details, and stay protected under the Mad Paws Guarantee.

Why Use Mad Paws Messaging?

1. Safety First – All conversations are stored within the platform for transparency.
2. Insurance & Guarantee Coverage – Only bookings and communications through Mad Paws are covered.
3. Easy Record Keeping – You’ll have a complete history of conversations tied to each booking.
4. Fraud Prevention – Staying on-platform helps us detect and stop suspicious activity.

Communication Do’s ✅

• Use the Mad Paws messaging system for all chats and booking arrangements.
• Share pet details, booking times, and requirements only through the app.
• If you’re ever unsure about a request, contact Support before proceeding.

Communication Don’ts ❌

• Don’t share personal email, phone number, or banking details outside of the platform.
• Don’t agree to payments outside Mad Paws. This removes your protection under the Mad Paws Guarantee.
• Don’t click on suspicious links or attachments sent in messages.

Related Articles

• Fraud Prevention Policy and Procedures
• How to Report Suspicious Activity
• Suspicious Messages Posing as Mad Paws Support

FAQs & Tips

• Why can’t I just share my number to make things easier?

  Exchanging details outside the app puts you at risk of scams and removes your protection under Mad Paws’ Guarantee.

• What if a Pet Owner insists on taking communication offline?

  Decline politely and report the behaviour to Support. We’ll investigate.