Understanding Booking Status

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Understanding booking statuses is essential for managing your appointments effectively. This guide explains the different booking statuses on Mad Paws and what actions are needed for each.

Instructions

Key Booking Statuses

1. Pending - The booking request has been received but is not yet accepted or confirmed. Review the details and decide whether to accept or decline the request.
2. Approved - The booking has been accepted by you. It's recommended to conduct a Meet and Greet before the owner pays.
3. Paid - The booking has been confirmed with payment. You’re expected to provide the pet-sitting services as agreed.
4. Completed - This status indicates the services were provided, and the booking has ended. It’s either confirmed by the pet owner or auto-confirmed 7 days after the end of the booking.
5. Cancelled - The booking was cancelled by either party. This could happen due to changes in plans or emergencies.
6. Archived - The booking was confirmed but not paid for, and is no longer valid.

How to Check Booking Status

1. Log In to Your Mad Paws Account
2. Navigate to Your Bookings
3. View Booking Details
4. Monitor Booking Progress

Actions Based on Booking Status

1. Pending - Review the booking request carefully. Ensure all details are correct before accepting or declining.
2. Approved - Prepare for the pet-sitting services. Confirm details with the pet owner and conduct a Meet and Greet, especially for first-time bookings.
3. Paid - Provide the agreed-upon services and maintain regular communication with the pet owner.
4. Completed - Confirm that all services were provided to the pet owner's satisfaction. Leave any necessary feedback or notes.
5. Cancelled - Review the reason for cancellation if applicable and update your availability.
6. Archived - The booking expired without payment. No further action is required.

Related Articles

• Essential Communication Tips for Pet Sitters
• How to Approve a Booking Request
• How to Decline A Booking Request

FAQs & Tips

FAQs

• What happens if I don't accept a pending booking?

  If you don’t respond within a reasonable time, the request may expire. It's important to stay prompt in your responses to keep bookings active.

• Can I reinstate a cancelled booking?

  No, once a booking is cancelled, a new request will need to be sent if both parties agree to create a new booking.