Offline Booking Notification Alert
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Mad Paws monitors messages between sitters and pet owners to detect potential attempts to move bookings or payments outside the platform. These alerts are designed to keep all bookings compliant, secure, and fully supported within Mad Paws.
What Are Offline Bookings?
An offline booking happens when a sitter and pet owner arrange payment or services outside the Mad Paws platform.
This is not allowed as it removes key platform protections, including:
- Eligibility under the Mad Paws Guarantee
- Secure, traceable payment processing
- Access to customer support for issues or disputes
Consequences of Offline Bookings
1. Loss of platform protection
Bookings completed outside Mad Paws are not eligible under the Mad Paws Guarantee.
2. Policy breaches
Repeated attempts or participation in offline bookings may result in account restrictions, suspension, or removal.
3. Increased risk for both parties
Without platform tracking and support, disputes, cancellations, or incidents cannot be properly reviewed or resolved.
Why These Notifications Are Sent
These alerts exist to:
- Keep sitters and owners informed about safe booking practices
- Ensure all bookings remain eligible under the Mad Paws Guarantee
- Maintain transparency and trust across the platform
- Prevent misunderstandings before they become policy issues
How Does the Notification Look Like?
Related Articles
- Can Offline Payments Affect My Pet Sitter Ranking?
- What Could Happen If You Take Offline Payments?
- Understanding The Mad Paws Payment System
FAQs & Tips
FAQs
What should I do if I receive this notification?
Continue all communication, bookings, and payments through the Mad Paws platform to stay compliant.
Can I be suspended for discussing offline bookings?
Yes. Repeated or intentional attempts to move bookings off-platform may result in account action under platform policies.
What if a pet owner suggests going offline?
Politely decline and explain that all bookings must remain on Mad Paws. If it continues, report it to Support.
Tips
- Keep all conversations and payments on-platform — no exceptions
- Treat offline requests as a compliance red flag, not a negotiation
- If unsure, assume it must stay within Mad Paws and confirm with Support
- Respond to alerts quickly to avoid repeat flags or escalation