How To Set Your Cancellation Policy
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Setting a clear cancellation policy is essential for protecting your time and ensuring fairness for both you and the Pet Owner. Follow these steps to create a policy that suits your pet sitting services.
Instructions (From the Web Browser)
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Log In to Your Mad Paws Account
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Go to ‘My Profile’
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Navigate to 'Services & Rates'
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Choose a Policy Type
- Select a cancellation policy that best fits your needs:
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Flexible: Owners can cancel with no charge up to 24 hours before the booking.
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Moderate: Owners can cancel with no charge up to 7 days before the booking.
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Strict: Owners can cancel with no charge up to 14 days before the booking.
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- Select a cancellation policy that best fits your needs:
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Save Your Changes
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FAQs & Tips
FAQs
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Can I change my cancellation policy later?
Yes, you can update your cancellation policy at any time by following the steps above.
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What if a Pet Owner cancels outside the policy terms?
If a cancellation falls outside of the allowed period, you are entitled to apply a cancellation fee based on your selected policy.
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Will my new cancellation policy affect the paid bookings if I change it later?
No. It will only be applicable to new booking requests after the update of the policy has been set.