How To Handle Last-Minute Cancellations For Paid Bookings

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Last-minute cancellations can be frustrating, but by following certain procedures, you can manage them smoothly and ensure your business remains stable.

Instructions

1. Check Your Cancellation Policy
   • Review the cancellation policy agreed upon with the Pet Owner. If applicable, the cancellation fee should be charged.
2. Communicate with the Pet Owner
   • Contact the Pet Owner to confirm the cancellation and explain any fees or policies being applied.
3. Send a Cancellation Request
   • Send a request to cancel the paid booking through the app.
4. Prepare for Last-Minute Rebookings
   • Once the booking has been cancelled, your calendar will be freed up so new booking requests may be accommodated.
5. Report Any Issues
   • If the cancellation process encounters any problems, contact Mad Paws Customer Support for assistance.

Related Articles

• When Can I Apply My Cancellation Policy?
• How to Set Your Cancellation Policy

FAQs & Tips

FAQs

• What if the Pet Owner cancels too close to the booking date?

  If the cancellation is last-minute and falls within the terms of your policy, a cancellation fee can be applied.

• Can I waive the cancellation fee?

  Yes, you can choose to waive the fee if you feel it's appropriate, but make sure to communicate this clearly to the Pet Owner and the customer support team.