How To Edit A Paid Booking?

Once a booking has been paid, it cannot be edited directly. If you need to add days, create a new booking request. For fewer dates, contact Customer Support to process a refund for the adjusted booking.

Instructions

1. To Add Days:
   • Log in to your Mad Paws account.
   • Create a new booking request for the additional dates.
   • Confirm the new booking with the Pet Owner.
2. To Reduce Days:

   • Contact Mad Paws Customer Support via the Help Centre.

   • Provide the booking ID and details of the required changes.

   • Wait for confirmation from Customer Support about the refund and booking adjustment.

Related Articles

• Can I Edit or Add to an Existing Repeat Weekly Booking?
• Edit A Confirmed Booking
• How To Cancel A Paid Booking On Mad Paws

FAQs & Tips

FAQs

• Why can’t I edit a paid booking directly?

  For security and payment processing reasons, paid bookings are final and can only be adjusted through additional requests or Customer Support.

• How long does it take to process a refund?

  Refund processing times depend on your payment method but typically take 3–7 business days.

• Can I modify the booking myself?

  No, only additional days can be added via a new request. Reducing days requires contacting Customer Support.