How To Cancel A Paid Booking On Mad Paws

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Instructions (From the Web Browser)

1. Go to Booking Details

• Log in to your Mad Paws account and navigate to the Booking Details page of the paid booking you wish to cancel.

• Scroll to the bottom of the page and click the Cancel Booking button.

  

2. Provide Cancellation Reason

• Select a reason for the cancellation from the dropdown menu.

• Briefly describe why you are cancelling the booking.

  

3. Review Refund Details

• The system will display an estimated refund breakdown.

• Review the details carefully as some cancellations may result in a partial refund.

  

4. Submit the Request

• Once you've reviewed the breakdown, submit the cancellation request.

• The Mad Paws Customer Service team will process your request, and if applicable, the refund should be credited to your account within 7 days.

Related Articles

• Understanding Booking Cancellation Policies
• Pet Sitter Cancellations
• When Can I Apply My Cancellation Policy

FAQs & Tips

FAQs

• How long will it take for the Pet Owner to receive the refund?

  Refunds are generally processed within 7 days after the cancellation request has been approved.

• Will my cancellation policy if I initiate the cancellation?

  No. The Mad Paws cancellation policy only applies for when it is the Pet Owner who initiated the cancellation of a paid booking.

• Can I apply my cancellation policy for an unpaid booking?

  No. The Mad Paws cancellation policy only applies for when the booking is paid for on the platform.