Possible Pet Owner Violations

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Pet Owners on Mad Paws are expected to adhere to platform standards to ensure a safe and positive experience for all users. Violations can lead to various actions taken by Mad Paws to maintain the integrity of the platform.

Instructions

1. Service Quality
   • Complaints about service quality are reviewed by the customer service team.
   • Complex cases are escalated to the Sitter & Trust & Safety team for further action.
2. Fraud
   • Fraudulent activities, including referral fraud and unauthorised credit card use, are strictly prohibited.
3. Dangerous Pets
   • Pets found to be dangerous or with a history of aggression may result in the removal of both the pet and the owner from the platform for safety reasons.
4. Offline Bookings
   • All bookings must be paid through the platform. Cash payment are strictly prohibited.

Related Articles

• Possible Pet Sitter Violations
• Mad Paws User Violations Policy : General Overview
• Can I Receive Payment for a Booking in Cash?

FAQs & Tips

FAQs

• What happens if my pet is deemed dangerous?

  If a pet is found to be dangerous, both the pet and the owner may be removed from the platform to ensure the safety of all users.

• What is considered fraud on the platform?

  Fraud includes actions like referral fraud, unauthorised use of stolen credit cards, and any attempt to bypass platform rules for personal gain.