What To Do If My Pet Sitter Cancels My Paid Booking
Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms.
If your Pet Sitter cancels a paid booking, Mad Paws offers full support, including a full refund and assistance in finding a new sitter. Follow these steps to handle the cancellation smoothly.
Instructions
- Check Your Notifications. You’ll receive a notification via email or the Mad Paws app if your Pet Sitter cancels. Or a Pet Sitter may also contact you directly.
- Log In to Your Account. Access your account to view the cancellation details under the “Bookings” section.
- Initiate the Cancellation. Send the cancellation request through the “Bookings” section.
- Review Refund Information. Mad Paws automatically processes a full refund for cancelled bookings. The refund should be completed within 7 days.
- Search for a New Sitter. Use the platform to find available sitters in your area. You can filter by availability, reviews, and badges for faster results.
- Contact Customer Support (If Needed). If you need further assistance, reach out to Mad Paws support through the app or website.
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FAQs and Tips
FAQs
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Will I get a full refund if my sitter cancels?
Yes, a full refund is automatically processed when a sitter cancels your booking.
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Can Mad Paws help me find a new sitter?
Mad Paws can assist you in finding a replacement sitter to ensure your pet’s care is uninterrupted.
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How long does it take to receive the refund?
Refunds are typically processed within 7 days.
Tips
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Start Your Search Early. Begin looking for a new sitter as soon as possible to secure a replacement.
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Use Filters. Filter sitters by experience, reviews, and badges like the Police Check badge for added peace of mind.
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Communicate Clearly. When contacting a new sitter, explain your situation and any specific needs your pet has to ensure a smooth transition.