Why Am I Not Showing on the List of Available Sitters in My Area?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

If your profile is not appearing in the list of available Sitters, it could be because you have an active or paid booking with a pet tagged as "Anti-Social." This is a security feature designed to prevent potential conflicts during the booking period.

Instructions

1. Check Your Current Bookings
   • Log in to your Mad Paws account and navigate to the “Bookings” section.
   • Review your active bookings and note any with pets tagged as "Anti-Social."
2. View the Pet’s Socialisation Status
   • Open the pet profile linked to your booking.
   • Go to the Basics tab to see the pet’s socialisation status.
3. Understand the "Anti-Social" Tags
   • A pet is tagged as "Anti-Social" for the following categories:
     • Dog Socialisation: Sometimes friendly, never friendly.
     • Cat Socialisation: Sometimes friendly, never friendly, not sure.
     • Child Socialisation: Nervous, assertive, I don't know.
4. Profile Visibility Impact
   • If a pet is tagged as "Anti-Social," your profile will not appear in search results for the duration of that booking. This applies to the booked dates only.
5. Plan for Future Visibility

   • Once the booking ends, your profile will return to search results for available dates.

     

Related Articles

• How to Manage Bookings with Anti-Social Pets
• How to Review a Pet’s Profile Before Accepting a Booking

FAQs & Tips

FAQs

• Why does having an Anti-Social pet booking affect my profile visibility?

  This is a safety measure to avoid potential conflicts with other pets, children, or individuals during the booking period.

• When will my profile become visible again?

  Your profile will reappear in search results immediately after the booking period ends.

• Can I opt out of this feature?

  No, this feature is automatically applied to ensure a safe and positive experience for all parties involved.

Tips

• Review Pet Profiles. Always check the pet’s socialisation status before accepting a booking.
• Plan Accordingly. If you rely on multiple bookings, factor in this visibility limitation when scheduling.
• Communicate with Owners. If a pet is tagged as "Anti-Social," discuss their behaviour and care requirements thoroughly with the Pet Owner.