The Funds Released To Me After The Booking Does Not Seem Right
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
If the funds received for a booking seem lower than expected, this is likely due to the standard Sitter fee applied to each booking. The fee covers platform support and services and is deducted from the amount paid by the Pet Owner.
Instructions
- Check the Total Amount Paid by the Owner
- Review the Sitter Fee Deduction
- Confirm the Released Amount
- Contact Customer Support if Needed
Related Articles
- Mad Paws Terms of Service
- Why is my Advertised Price Higher on the Website than the Price I Set?
- Understanding The Mad Paws Service Fee
FAQs & Tips
FAQs
-
Why is there a difference between the Owner’s payment and my released amount?
The difference is due to the Mad Paws Sitter fee, which supports platform operations and customer service.
-
How can I view the fee deduction?
Your booking details will show the original payment and the net amount after the Sitter fee deduction.
-
What percentage is the Pet Sitter Fee?
For every pet stay booked with Mad Paws, we take 15%/20% of the total cost. This fee allows us to not only help you grow as a business and provide services for pets, but also to help us continue to grow as a business. Basically, we wouldn't be able to run without it! You can read more about this in our Terms of Service.