Response Time: What Is It & How Can It Help Me?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Response time is the average time it takes for you to respond to a pet owner's enquiry. A quick response not only improves your profile visibility but also enhances the experience for potential clients.

Instructions

1. Log in to your Mad Paws account.
2. Enable notifications on the Mad Paws app and your desktop browser.
3. Monitor your enquiries regularly to ensure prompt replies.
4. View your response time on your profile or the fortnightly email report.
5. Respond consistently to maintain a favourable average.

Related Articles

• I Am Not Getting Text Messages
• Response Time: A Critical Factor in Securing Bookings
• Essential Communication Tips for Pet Sitters

FAQs & Tips

FAQs

• Where can I see my response time?

  You can view your response time near your profile picture and on your profile tile in search results.

• How often is response time updated?

  Response time is updated as you respond to new enquiries. Additionally, fortnightly emails provide a performance dashboard.

• What if I miss an enquiry?

  Missed or delayed responses can significantly affect your average response time, so aim to reply promptly to all enquiries.

Tips

• Enable Notifications. Stay on top of new enquiries by activating notifications on both mobile and desktop platforms.
• Be Consistent. Quick and consistent replies improve your average response time and enhance your reliability.
• Stay Professional. A fast response time creates a positive impression and increases your chances of securing bookings.