Pet Has Died

The passing of a beloved pet is a deeply emotional experience. If your pet has sadly passed away and you have an existing or upcoming booking on Mad Paws, here’s what you need to know about handling the situation based on whether it occurred before or after the booking period.

If Your Pet Passed Away Before the Booking

1. Notify the Pet Sitter Immediately
   • Contact the Pet Sitter as soon as possible to inform them about the situation.
   • Provide a brief explanation, as they may already be preparing for the booking.
2. Cancel the Booking
   • Log in to your Mad Paws account and cancel the upcoming booking.
   • If the booking has been confirmed or paid, contact the Mad Paws Customer Support team for assistance in processing the cancellation.
3. Request a Refund
   • If eligible, you can request a refund for the paid booking. The Mad Paws Customer Support team will guide you through this process.
4. Update Your Account
   • You may wish to update your Mad Paws profile by removing your pet's details if you are not planning to book another sitter.

If Your Pet Passed Away During or After the Booking

1. Inform the Pet Sitter Immediately
   • Contact the Pet Sitter and let them know about the situation.
   • If the pet passed away during their care, ensure open communication to understand what happened.
2. Contact Customer Support
   • Reach out to Mad Paws Customer Support to report the incident.
   • They can provide guidance and assistance based on the specifics of the situation.
3. Discuss Next Steps
   • If the booking was ongoing, determine how to handle any remaining care arrangements with the sitter.
4. Refunds or Adjustments
   • If applicable, Customer Support will assist with any refunds or adjustments to the booking fee.

Related Articles

• How To Cancel A Booking
• Understanding Booking Cancellation Policies
• What Is The Mad Paws Cancellation And Refund Policy?

FAQs

• Can I get a refund for a paid booking if my pet passed away before the booking?

  Refund eligibility depends on the booking status and the cancellation policy. Contact Customer Support to review your case.

• What should I do if my pet passes away during the sitter’s care?

  Inform the sitter and Customer Support immediately. Open communication will help determine the next steps and provide clarity.

• Will the Pet Sitter be penalised if my pet passes away during their care?

  Each situation is assessed individually. Customer Support will review the circumstances and mediate between both parties.

• How do I remove my pet’s details from my account?

  Log in to your profile, navigate to the pet section, and delete or update the pet's information.