How To Edit A Paid Booking Request
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Editing a paid booking with Mad Paws requires coordinating with your sitter and Customer Service. Follow this guide to make changes smoothly.
Instructions
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Contact Your Sitter
Use the messaging feature to discuss the changes you need.
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Confirm Changes with the Sitter
Ensure your sitter agrees to the adjustments before proceeding.
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Contact Customer Support
Submit your request through the chat feature or email at service@madpaws.com.au.
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Handle Refunds or Additional Payments
If applicable, Customer Support will assist with processing a refund or arranging payment for extra services.
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Submit a New Booking
For additional dates or services not covered in the original booking, create a new booking request.
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Verify Updated Details
Double-check the updated booking to ensure all changes are accurate.
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Maintain Open Communication
Stay in touch with your sitter and Customer Support throughout the process.
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FAQs
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Can I edit my booking directly on the platform?
No, once paid, bookings can’t be edited directly; changes require coordination with your sitter and Customer Service.
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What if the sitter can’t accommodate the changes?
If your sitter cannot accept the changes, Customer Service can assist with exploring other options or a cancellation.