How To Cancel A Booking

Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms.

Cancelling a paid booking on Mad Paws is straightforward. Just follow these steps for a seamless cancellation with a clear refund overview.

Instructions

1. Log In. Sign in to your Mad Paws account on the mobile app or website.
2. Navigate to Bookings. Go to the "Bookings" section to view your current and upcoming bookings.
3. Initiate Cancellation. Select the booking you wish to cancel and click "Cancel Booking."
4. Provide a Reason. Choose a cancellation reason from the options provided to help improve future services.
5. Review Refund Details. Review the refund amount, including any applicable fees, before confirming the cancellation.
6. Processing Time. Confirm the cancellation. Refunds, if eligible, will be processed within 7 days.

Related Articles

• Understanding Booking Cancellation Policies
• Mad Paws Cancellation Policy

FAQs

• How do I check the refund amount before cancelling?

  The estimated refund amount is shown during the cancellation process, including any applicable fees.

• Is a full refund possible?

  Refund eligibility and amounts depend on the timing and specific cancellation policy. Partial refunds may apply.

• What if my sitter cancels?

  If the sitter cancels, you’ll receive a full refund, and Mad Paws can help you find an alternative sitter if needed.

• When can I receive my refund?

  Refunds, if applicable, are processed within 7 days.