What Fees Are The Pet Owners Charged?
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Mad Paws charges a small booking fee to help maintain high-quality service, cover support costs, and ensure sitter safety through screening and ID checks.
Instructions
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Review the Booking Fee, which applies to all new Pet Owners as of the following dates:
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For Victoria residents: signed up after 11:59 pm AEST on April 17th, 2017
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For all other states (excluding Victoria): signed up after 9:15 am AEST on May 30th, 2017
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Note that Owners who joined Mad Paws before these dates are not subject to the Booking Fee.
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Check your booking details page to view the total Booking Fee before payment.
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Keep in mind: the Booking Fee is non-refundable once paid, unless your Pet Sitter cancels the booking.
The Booking Fee covers platform and support costs to ensure a smooth, safe pet-sitting experience.
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FAQs and Tips
FAQs
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What does the Booking Fee cover?
The Booking Fee helps cover Mad Paws’ operational costs, including Customer Experience support, sitter ID checks, and ongoing improvements to the platform.
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Will I pay more if my booking is longer?
Yes, the Booking Fee is based on the number of sessions, days, or nights in your booking, so longer bookings may incur a higher fee.
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Can the Booking Fee be refunded?
The Booking Fee is non-refundable after payment, except if your Pet Sitter cancels the booking.