What To Do If The Pet Owner Has Not Yet Picked Up the Pet?

If a Pet Owner has not picked up their pet after the scheduled booking time, take prompt, professional action to ensure the pet's safety and handle the situation effectively.

Instructions

1. Verify the Pick-Up Time
   • Review the booking details and prior communication with the Pet Owner to confirm the agreed pick-up time.
2. Contact the Pet Owner
   • Send a polite reminder or request a new pick-up time via the Mad Paws messaging system or their preferred contact method.
3. Prepare for Extended Care
   • Ensure you have the necessary resources to care for the pet if their stay is extended unexpectedly.
4. Update Your Availability
   • Adjust your calendar to reflect the additional time you’ll need for the extended care.
5. Contact Mad Paws Support
   • Inform the Mad Paws team if the situation isn’t resolved quickly, and seek their guidance on handling the matter.
6. Report the Issue
   • Document the situation, including communication attempts with the Pet Owner, for transparency and record-keeping.
7. Seek Guidance
   • Work with Mad Paws Support to determine the best course of action if the Pet Owner remains unresponsive.
8. Document Everything
   • Keep detailed records of communication, care provided, and any changes to the pet’s stay.
9. Follow Up
   • Stay in touch with the Pet Owner or Mad Paws Support until the situation is resolved.

Related Articles

• Pet Care Guidelines For Extended Stays
• Can I Create A Booking For A Pet Owner?

FAQs & Tips

FAQs

• What if I can’t reach the Pet Owner?

• Can I charge extra for extended care?

• What should I do if I suspect the pet has been abandoned?

Tips

• Remain Professional. Communicate calmly and clearly with the Pet Owner throughout the situation.
• Plan for Emergencies. Always have a backup plan for unexpected extended stays.
• Contact Support Early. Don’t hesitate to reach out to Mad Paws Support if the issue isn’t resolved quickly.