What To Do If My Sitter Did Not Show Up?

If your sitter doesn’t show up, it can be stressful. Here’s a guide to help you respond effectively and ensure your pet’s needs are met.

Instructions

1. Confirm the Booking

Double-check your booking details in your Mad Paws account to ensure the booking is confirmed and you have the correct date, time, and location.

2. Contact the Sitter

Use the Mad Paws messaging system to reach out to the sitter.

If they don’t respond, try calling or texting them directly if you have their contact information from the Meet & Greet.

3. Reach Out to Mad Paws Support

• Call: Contact Mad Paws Support at 02 8046 6536 during business hours:

  • Monday to Friday: 8:00 AM - 8:00 PM AEST

  • Saturday: 10:00 AM - 5:00 PM AEST

• Email: Send an email to service@madpaws.com.au with the subject line "URGENT: Sitter No-Show," including your booking details.

4. Make Alternative Arrangements

• Check the Mad Paws platform for other available sitters in your area.

• If necessary, consider asking a trusted friend, family member, or neighbour to step in temporarily.

5. Request a Refund

• If the sitter does not attend the booking, you are entitled to a refund. Contact Mad Paws Support to initiate the process.

• Provide your booking number and any relevant details to assist in resolving the issue quickly.

Related Articles

• How To Cancel A Booking

• What Is The Mad Paws Cancellation And Refund Policy?

FAQs

• Can I get a refund if my sitter doesn’t show up?

  Yes, you can request a refund if the sitter doesn’t attend the booking.

• What should I do if the sitter is unresponsive?

  Contact Mad Paws Support and seek alternative pet care options through the platform.