What to Do If a Sitter Requests Cash Payment

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

To help ensure your booking remains eligible for Mad Paws support and the Mad Paws Guarantee, all bookings and payments should be completed through the Mad Paws platform.

Instructions

1. Politely Decline the Request

   Let the Pet Sitter know that you would prefer to keep the booking and payment on Mad Paws.

2. Keep Communication on the Platform

   Continue communicating through Mad Paws messages so there is a record of the conversation.

3. Contact Mad Paws Support

   If a Pet Sitter encourages you to pay outside the platform, please let our team know.

Example Responses

Pet Sitter: "The platform isn't working. Can you transfer the payment directly?"

Response: "I'd prefer to complete the payment through Mad Paws. I'll contact support if I need help with the booking."

Pet Sitter: "You can contact me directly for future bookings."

Response: "I'd prefer to keep my bookings on Mad Paws so everything stays in one place."

Pet Sitter: "Just pay me in cash when you drop your pet off."

Response: "No thank you. I'd prefer to pay through Mad Paws."

Related Articles

• Can I Pay a Pet Sitter in Cash?
• Benefits of Booking Through Mad Paws
• Mad Paws Guarantee

FAQs

• Why should I avoid paying outside the platform?

  Bookings and payments completed through Mad Paws create a clear record of the service and may be eligible for support and benefits available through the platform.

• What should I do if a Pet Sitter keeps asking for direct payment?

  We recommend declining the request and contacting Mad Paws Support for assistance.