What Is A Puppy Surcharge?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Mad Paws allows sitters to add a Puppy Surcharge for dogs under 6 months, recognising the extra care young puppies require. Here’s what you need to know about the Puppy Surcharge and how it may apply to your booking.

Instructions

1. Understand the Puppy Surcharge

   The surcharge is optional and set by the sitter. It helps account for the extra attention puppies often need, such as training, feeding, and supervision.

2. Removing the Puppy Surcharge on an Approved Booking

   If your booking is in the “Approved” stage, contact your pet sitter to request a price adjustment. They can update the booking, and you’ll see the revised total before making payment.

3. Removing the Puppy Surcharge on a Paid Booking

   After payment, adjustments require contacting Mad Paws Customer Support for assistance. Changes can only be made if both parties agree.

Related Articles

• Understanding Booking Flow and Status

• What Is Your Booking Fee?

• How Do I Pay For My Booking?

FAQs & Tips

FAQs

• What is considered a puppy on Mad Paws?

  Mad Paws defines puppies as dogs aged 0–6 months.

• Can I remove a Puppy Surcharge after payment?

  Contact Customer Success if adjustments are agreed upon post-payment; adjustments are otherwise only available at the “Approved” status.

Tips

• Discuss the Surcharge in Advance. Talk with your sitter about the fee before finalising the booking.

• Clarify Puppy’s Training Needs. Share details about your puppy’s behavior and routine to ensure clear expectations.